Clinical Coordinator

About This Role

Caring for patients throughout their treatment journey is the core of this Clinical Coordinator role, acting as a vital link between patients, internal stakeholders, and the hospital team within a virtual healthcare environment. The role involves providing guidance, validating prescriptions, coordinating admissions, and delivering comprehensive patient support from pre-operative preparation to post-discharge follow-up.

Responsibilities

• Provide counselling and guidance to patients throughout their treatment journey
• Validate prescriptions, facilitate immediate or emergency admissions, and raise red flags to relevant stakeholders
• Coordinate admission confirmations and support a smooth recovery process
• Deliver comprehensive patient support from pre-operative preparation to post-discharge follow-up
• Conduct structured follow-up calls to monitor patient progress and address concerns
• Offer clinical guidance to the IS team for accurate case handling and query resolution
• Connect with patients virtually to assess clinical status and guide them through treatment
• Conduct pre-op, post-op, and post-discharge calls
• Educate patients on medications, discharge instructions, and recovery
• Coordinate with doctors or the hospital medical team to resolve any clinical concerns
• Verify and confirm admissions post confirmation from relevant stakeholders
• Connect and document same-day OPD to IPD
• Coordinate with Care Buddies and internal teams for approvals and follow-ups
• Escalate high-risk or urgent cases to relevant stakeholders
• Review and validate prescriptions for accuracy and completeness
• Ensure timely validation of prescriptions as per TAT
• Report deviations or incomplete prescriptions promptly
• Conduct follow-up calls on Day 1, post-surgery/discharge
• Monitor recovery, address concerns, and escalate clinical issues
• Document patient interactions accurately in LSQ / Email as per requirement
• Liaise with Team, Care Buddies, CST Team, FinOps and Hospital Teams (SOS) for smooth patient experience
• Ensure timely updates via email or system logs
• Participate in huddles, review meetings, and feedback discussions for process improvement

Requirements

• Strong clinical knowledge and patient-handling skills
• Excellent communication, empathy, and counselling abilities
• Good understanding of workflow processes
• Proficiency in data entry, documentation, and relevant systems tools
• Ability to prioritize patient cases efficiently
• B.Sc Nursing / GNM / BDS