About This Role
This role supports the Clinical Director by performing a variety of duties, including front desk tasks, clinic preparation, patient vitals, patient counseling, product sales, and general office maintenance. The position is designed to be a well-rounded role capable of backing up the Clinical Coordinator.
Responsibilities
- Check patients in and out, post and balance visits on the computer
- Prepare deposits and report clinic totals
- Schedule appointments
- Handle phone calls from existing patients and new prospects
- Make phone calls related to confirmations and follow-up appointments
- Make promotional phone calls related to events or sales
- Prepare electronic medical records
- Prepare samples and draw up injections
- Obtain weights, blood pressure, and measurements
- Administer vitamin injections and track patient progress
- Maintain security protocol of the locked medication cabinet
- Conduct pre and post-clinic inventory count
- Dispense medications as prescribed
- Monitor inventory levels and pars
- Provide nutritional and exercise counseling
- Review food journals
- Encourage and motivate patients in their weight loss and fitness journey to successful lifestyle changes
- Maintain current and complete knowledge of the product and service line
- Provide proper recommendations for the sale of products and services
- Keep informed of current promotions and sales
- Assist in inventory counting and stocking as needed
- Assist in the general cleaning and upkeep of the office and building
- Run errands (office supplies, bank, etc) as needed
Requirements
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Ability to calculate figures and amounts such as discounts, commissions, proportions, percentages, circumference, and volume (used to calculate amounts related to weight lost, product sales, etc.)
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Knowledge of Microsoft Word and Microsoft Excel
- Ability to learn MD Scripts Dispensing Software, CRM/EMR Patient Software
- High school diploma or general education degree (GED)