About This Role
Caring for adults living with severe and persistent mental illness and substance use disorders in New York City is the core of this multi-faceted clinical coordinator position. The role provides direct care and administrative oversight, ensuring services meet regulatory and payer requirements. Clinical Coordinators use a recovery-oriented approach to connect individuals with services, housing, and wellness self-management.
Responsibilities
- Assume administrative tasks such as chart auditing, collaborating with outside partners, facilitating team meetings, and being the point person in crisis situations when Program and Team Director are not available
- Supervise students
- Assist with on-boarding/orientation of new staff
- Lead team in-service training on topics that will improve service to clients when needed/requested
- Conduct comprehensive assessment of clients within 45-60 days of entry into program
- Work closely with the team to visit each client a minimum of 6 times monthly
- Integrate medical, specialized and behavioral health services in addition to social support and/or educational support services
- Conduct periodic reassessment of a client
- Attend scheduled team meetings and one-on-one supervisions
- Attend mandatory ACT trainings and Jewish Board MKSEI 13 Module course training
- Collaboratively develop an Individualized Care Plan (ICP) with the client, the client
- Provide care management services
- Track all specialty medical, behavioral and support service referrals made for patients using Health Information Technology (HIT) provided
- Assure that clients have access to, engage in, and retain needed services as defined in the ICP
- Provide outreach services to clients to increase engagement in services identified on individualized care plan
- Complete all required documentation
- Provide after-hours emergency coverage via cell phone on a rotating basis
Requirements
- Master
- Previous work on an ACT team or similar type of community-based/mobile-based program for at least one year
- Able to read data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens
- Able to input data into the Electronic Health Record
- Limited applications of manual dexterity and hand-eye coordination
- Regularly required to speak clearly and hear the spoken word well
- Regularly required to physically operate routine office equipment such as telephones, computers, etc.
- Regularly required to utilize near vision ability and to read data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens
