This night-shift post on the cardiac ward pairs patient care with mentoring new nurses. The Clinical Coordinator works under the supervision of the Clinic Manager, collaborating with Physicians, APPs, and surgery schedulers to perform a variety of clinical and administrative duties, focusing on delivering quality patient care.
Responsibilities
Work closely with the Clinic Manager, Physicians, APPs, and clinic team to coordinate the daily operations of the clinic
Serve as a resource to staff for solving clinical problems
Ensure clinical team accurately and timely documents patient care services by charting in the patient record
Ensure H&P and other required documentation is completed by the Physicians and APPs
Act as a liaison between physicians and post-operative patients, facilitating questions regarding wound care, pain management, and follow-up appointments
Responsible for pre-appointment chart checks, ensuring all required historical records and imaging are present and ready for the physician, as well as diagnostic tests with physician guidance and scope of practice
Prepare charts for office visits and reviews for completeness
Greet all patients and families in a polite, prompt, and helpful manner, in person and via phone while maintaining professional behavior and adherence to organizational values
Input orders for labs, MRIs, and other needs as ordered by the physician or APP
Record patient services in the EHR
Work closely with the pre-authorization team and revenue cycle to ensure the required documentation is completed timely by providers and others
Schedule appointments and obtain prior authorizations as required
Manage incoming patient portal messages, phone calls, and other communication with patients, consulting with the physician and communicating back to the patient per protocol
Prioritize communication and requests from Ortho Access for level of urgency and immediate appointment needs with physician consultation and guidance
Collaborate with surgical scheduler to coordinate pre-operative diagnostic tests, medical consults, etc.; gathering information to ensure pre-operative patients facilitating questions regarding wound care, pain management, and follow-up appointments
Cover for Clinical Assistants in clinic as necessary
Review test results with patients at the physician’s request
Responsible for communicating with surgical patients 1-2 days after surgical discharge to perform a surgical checkup and schedule any necessary follow up appointments
Maintain medication records and transcribe pharmacy orders as requested by the physician
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Facilitate patient education visits as requested by the provider
Problem solve scheduling issues through concise communication
Assist with daily processing of office correspondence and appropriate distribution
Manage all forms of patient communication
Process patient FMLA and other disability forms
Monitor department voicemail
Follow up with no-show patients
Retrieve required medical records, procedure notes, operative notes, etc., and scan any documents required to be uploaded in patient charts
Keep abreast of current issues involving patient care or practice issues by attending and participating in department, team, and practice meetings
Attend meetings, as assigned, and participate in educational activities to keep skills up to date
Work on special projects, as requested
Demonstrate professionalism at all times
Display cooperative behavior and interact positively and effectively with others to promote a team environment
Perform other duties necessary to maintain the overall efficiency and continuity of the clinic
Be proactive in identifying, reporting, and participating in the resolution of any potential or actual patient safety issues
Adhere to organization, federal, and local HIPAA guidelines and policies and procedures, as required by law
