Clinical Coordinator

About This Role

The Clinical Coordinator plays a crucial role in ensuring the seamless coordination of patient care, assisting with all clinical needs for patients. This position involves proficient chart preparation, communication, scheduling of patient visits, appropriate utilization and logging of chronic care management activities, and provider and patient support.

Responsibilities

• Review and organize patient medical records in preparation for visits
• Ensure all necessary documentation, test results, documents, diagnoses, and relevant information are accessible for the provider, utilizing Navina to ensure these are added, completed, and/or updated
• Maintain accurate up-to-date patient records, including demographic information, contact details, insurance information, appointment history, etc.
• Ensure confidentiality and adhere to privacy regulations when handling sensitive patient information, verifying active consent forms and alignment paperwork are completed and in the patient’s chart
• Reconcile medications
• Collaborate with care team to schedule and coordinate patient appointments with the Company’s provider(s) and other members of the care team
• Interact with patients via email, patient portal, telephone, text, in-person, etc. to gather necessary information, schedule and confirm appointments in advance, and provide pre-appointment instructions
• Utilize communication methods such as phone, email, AthenaText, Microsoft Teams, etc.
• Appropriately and accurately document and log care management activities

Requirements

• Must be a Certified Medical Assistant (CMA) or licensed nurse (i.e. LPN or RN)
• Must be licensed in the state of employment
• Certification/license must be in good standing with the appropriate board
• A minimum of one (1) year experience in a healthcare setting preferred
• Must hold and maintain current CPR certificate
• High school diploma or equivalent required
• Should demonstrate strong interpersonal and communication skills under all conditions and circumstances
• Ability to foster a cooperative work environment
• Team player with ability to manage multiple responsibilities and demonstrate sound judgment
• Ability to read and communicate effectively
• Strong written and verbal communication skills
• Basic computer knowledge
• Must be able to work flexible hours and travel between offices, facilities, etc.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working condition

Benefits

• Bonus opportunities