Clinical Coordinator

About This Role

This role involves supervising a team of case managers and program coordinators, ensuring high-quality client care through evidence-based clinical interventions. The Clinical Coordinator maintains client records, facilitates support services for housing stability, and oversees the clinical aspects of the program from intake to coordination with external providers.

Responsibilities

• Supervise a team of Case Managers and Program Coordinator
• Provide regular, structured supervision meetings for direct reports
• Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
• Develop and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Interview and assess potential clients
• Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
• Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Assess and evaluate client functioning
• Supervise and conduct case conferences
• Coordinate delivery of care with multiple service providers, particularly outreach teams
• Provide support and guidance to front line staff in managing difficult situations and successfully deescalating conflict
• Perform other duties as assigned

Requirements

• NYS Licensed Masters Social Worker (LMSW) required
• Minimum 3 years of experience with related populations
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Experience with crisis intervention, including risk assessments and incident management
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast-paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required

Nice to have:

• Previous supervisory and administrative experience