Caring for clients and coordinating team efforts is the core of this role, which also involves promoting collaboration across departments to ensure effective operations. This position provides direct services, ensures appropriate coverage for client needs, supports staff growth, and facilitates communication.
Responsibilities
Coordinate team coverage to ensure client service needs are met, including reviewing and facilitating changes in staff schedules, arranging coverage for staff absences and planned time off, and assisting with client needs requiring immediate intervention
Provide individual and group supervision as assigned, and review clinical documentation for co-signature as assigned
Be available for clinical consultation and to handle emergency situations in a prompt, professional manner, and provide pre-screening services as needed
Demonstrate leadership skills that lead to acceptable/expected levels of productivity, efficiency, and effectiveness of team members in providing excellent care to clients
Coordinate team meeting agenda in the format approved by Harbor, including tracking and follow up for transfers and referrals during the meeting to ensure successful linkages within the team and across teams
Maintain clinical responsibility for individual, family and/or group counseling for assigned mental health and/or substance abuse disorder clients, including diagnostic and ongoing assessments, case management services, treatment planning, and discharge planning
Comply with Harbor
Complete clinical documentation in the format appropriate and acceptable to Harbor and submit all documentation according to Harbor policy
Meet or exceed billable direct service expectations established by Harbor
Provide effective and efficient management of caseload, including facilitating internal and external referrals where indicated; the number of open inactive cases must not exceed 10% of the total caseload
Be willing to work flexible hours to meet department needs
Provide timely response to all client and agency communications via email, phone, or other department identified modes of communication (e.g., Teams)
Keep current with trends and developments related to essential job competencies, including evidence-based practices for day treatment curricula and other services
Be knowledgeable of mental health and substance use disorder symptoms and treatment to assist clients with co-occurring disorders
Understand and maintain professionalism and confidentiality per HIPAA, 42 CFR Part 2, and applicable state and local laws
Participate in meetings, committees, and agency initiatives as appropriate and approved by supervisor
Hire, train, supervise and evaluate assigned staff
Provide coaching, performance management, and disciplinary action as needed
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Hold regular 1:1 meetings with direct reports and routine team meetings to ensure alignment and communication
Preserve confidentiality in all personnel matters
Ensure compliance with union contract if supervising union positions
Utilize information technology systems and software applications effectively and in accordance with organizational standards and security protocols
Demonstrate sound judgment by analyzing information thoroughly, reaching timely conclusions, and taking appropriate, decisive action
Plan, prioritize, and organize work to ensure maximum efficiency, productivity, and quality outcomes
Actively seek and utilize supervision and feedback appropriately to support professional growth and effective job performance
Manage time and utilize leave in accordance with organizational policies and procedures
Perform additional duties and responsibilities as assigned to support departmental and organizational needs
Requirements
Master
Two years of experience providing direct clinical care, including the provision of individual therapy
Proficiency in computer use, including MS Office 365 (Outlook, Word, Excel), electronic health records, and virtual meeting platforms
Experience providing services to a diverse range of populations across varying ages and diagnoses
Ability and willingness to complete American Society of Addiction Medicine (ASAM) assessments and related training requirements
License to practice as a social worker (LSW, LISW) or counselor (LPC, LPCC) in the state of Ohio
Maintain active licensure in good standing
Obtain Health Officer certification within 6 months of employment
CPR/First Aid and NCI/CPI Certifications required within 90 days of employment
Valid driver
Nice to have:
Licensure in chemical dependency or proven experience and training in treating substance use disorders in addition to MH licensure
Experience providing services to individuals representing multiple lived experiences (e.g., severe and persistent mental health diagnoses, substance use disorder clients, youth and adults) in a community mental health center setting
Benefits
Medical, dental, and vision coverage
Retirement plan with company match
Generous paid time off, sick time, and paid holidays
Tuition and professional license reimbursement programs
Clinical supervision hours offered
Ability to make a difference in your community
Important Details
Schedule: full-time, 40 hours per week
Working conditions: office-based position with work provided remotely and in the field environment when necessary to support team needs
Travel expectations: driving an agency vehicle and transporting clients or driving their own vehicle for work
Exposure to confidential information
Potential exposure to behavioral, crisis and environmental situations
This position is non-union
About the Company
Harbor is a leading provider of mental health and substance use treatment for over 100 years. With over 350 clinical staff, it serves over 24,000 clients across multiple locations and in the community each year, offering services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational programs, and more.
