Clinical Coordinator

About This Role

Caring for clients and coordinating team efforts is the core of this role, which also involves promoting collaboration across departments to ensure effective operations. This position provides direct services, ensures appropriate coverage for client needs, supports staff growth, and facilitates communication.

Responsibilities

• Coordinate team coverage to ensure client service needs are met, including reviewing and facilitating changes in staff schedules, arranging coverage for staff absences and planned time off, and assisting with client needs requiring immediate intervention
• Provide individual and group supervision as assigned, and review clinical documentation for co-signature as assigned
• Be available for clinical consultation and to handle emergency situations in a prompt, professional manner, and provide pre-screening services as needed
• Demonstrate leadership skills that lead to acceptable/expected levels of productivity, efficiency, and effectiveness of team members in providing excellent care to clients
• Coordinate team meeting agenda in the format approved by Harbor, including tracking and follow up for transfers and referrals during the meeting to ensure successful linkages within the team and across teams
• Maintain clinical responsibility for individual, family and/or group counseling for assigned mental health and/or substance abuse disorder clients, including diagnostic and ongoing assessments, case management services, treatment planning, and discharge planning
• Comply with Harbor
• Complete clinical documentation in the format appropriate and acceptable to Harbor and submit all documentation according to Harbor policy
• Meet or exceed billable direct service expectations established by Harbor
• Provide effective and efficient management of caseload, including facilitating internal and external referrals where indicated; the number of open inactive cases must not exceed 10% of the total caseload
• Be willing to work flexible hours to meet department needs
• Provide timely response to all client and agency communications via email, phone, or other department identified modes of communication (e.g., Teams)
• Keep current with trends and developments related to essential job competencies, including evidence-based practices for day treatment curricula and other services
• Be knowledgeable of mental health and substance use disorder symptoms and treatment to assist clients with co-occurring disorders
• Understand and maintain professionalism and confidentiality per HIPAA, 42 CFR Part 2, and applicable state and local laws
• Participate in meetings, committees, and agency initiatives as appropriate and approved by supervisor
• Hire, train, supervise and evaluate assigned staff
• Provide coaching, performance management, and disciplinary action as needed
• Hold regular 1:1 meetings with direct reports and routine team meetings to ensure alignment and communication
• Preserve confidentiality in all personnel matters
• Ensure compliance with union contract if supervising union positions
• Utilize information technology systems and software applications effectively and in accordance with organizational standards and security protocols
• Demonstrate sound judgment by analyzing information thoroughly, reaching timely conclusions, and taking appropriate, decisive action
• Plan, prioritize, and organize work to ensure maximum efficiency, productivity, and quality outcomes
• Actively seek and utilize supervision and feedback appropriately to support professional growth and effective job performance
• Manage time and utilize leave in accordance with organizational policies and procedures
• Perform additional duties and responsibilities as assigned to support departmental and organizational needs

Requirements

• Master
• Two years of experience providing direct clinical care, including the provision of individual therapy
• Proficiency in computer use, including MS Office 365 (Outlook, Word, Excel), electronic health records, and virtual meeting platforms
• Experience providing services to a diverse range of populations across varying ages and diagnoses
• Ability and willingness to complete American Society of Addiction Medicine (ASAM) assessments and related training requirements
• License to practice as a social worker (LSW, LISW) or counselor (LPC, LPCC) in the state of Ohio
• Maintain active licensure in good standing
• Obtain Health Officer certification within 6 months of employment
• CPR/First Aid and NCI/CPI Certifications required within 90 days of employment
• Valid driver

Nice to have:

• Licensure in chemical dependency or proven experience and training in treating substance use disorders in addition to MH licensure
• Experience providing services to individuals representing multiple lived experiences (e.g., severe and persistent mental health diagnoses, substance use disorder clients, youth and adults) in a community mental health center setting

Benefits

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Ability to make a difference in your community

Important Details

• Schedule: full-time, 40 hours per week
• Working conditions: office-based position with work provided remotely and in the field environment when necessary to support team needs
• Travel expectations: driving an agency vehicle and transporting clients or driving their own vehicle for work
• Exposure to confidential information
• Potential exposure to behavioral, crisis and environmental situations
• This position is non-union

About the Company

Harbor is a leading provider of mental health and substance use treatment for over 100 years. With over 350 clinical staff, it serves over 24,000 clients across multiple locations and in the community each year, offering services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational programs, and more.