This Clinical Coordinator position requires someone who can think quickly, communicate clearly, and multitask daily. This experienced individual will evaluate opportunities for improvement in the office, support office staff, encourage training, and adapt to changes in healthcare. The Clinical Coordinator works with the Office Manager, Director of Operations, Administration, and Business Services to initiate change, set a positive tone, and ensure every patient has the best experience possible.
Responsibilities
Manage daily operations in the clinical area and coordinate work activities and schedules to maximize total office potential
Demonstrate a positive, helpful attitude to patients, personnel, and physicians
Administer front office policies and procedures in a timely manner, consistent with Piedmont HealthCare’s mission, vision, and values
Assist in developing, implementing, and evaluating clinical policies, goals, and objectives
Investigate and resolve complaints, informing Office Manager, Physician, or Director of Operations of unusual problems
Work with physicians and staff to create an optimal patient experience
Oversee and monitor patient flow, ensuring timely check-in, check-out, and demographic accuracy in an efficient, cost-effective manner
Coordinate clinic activities and the work assignments of staff members
Direct the clinical assessment of all patients
Inspect rooms for cleanliness and comfort
Assure that appropriate/adequate staff is maintained in the office
Coordinate with Office Manager, Human Resources, and Director of Operations for recruiting, hiring, orientating, training, evaluating, and disciplining when necessary
Enhance employee morale through activities that foster a spirit of engagement within the office and a sense of being part of the Piedmont HealthCare organization
Support employee development and office growth through corporate in-services, appropriate seminars, and classes with approval
Perform job functions in all areas of responsibilities and cover office workstations as needed to ensure no disruption in patient flow
Ensure appropriate cross-training of office personnel to meet the needs of the Practice during absences and variations of patient flow
Work with Office Manager and Administration to determine marketing needs for the office
Be responsible for inventory, which may include both administrative and clinical supplies including drugs, solutions, and equipment, and maintain records on narcotics
Consult with Office Manager, Director of Operations, or advisors responsible for maintaining equipment and the facility, making necessary arrangements for preventative maintenance
Adhere to all OSHA standards and guidelines
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Implement PHC office policies and procedures for the practice to best service the patient population and adapt to staffing
Manage and promote best practice procedures for Meaningful Use Initiatives and quality care by meeting or exceeding the goals outlined by the group
Develop and maintain PAR level inventory control for office supplies
Serve as a liaison between the Office Manager, Administration, and staff to support consistent operation procedures, keep manuals updated, and keep clear instructions for PRN personnel on basic office procedures
Prepare reports as requested by Office Manager, Administration, Business Services, or the Accounting Department
Maintain the strictest confidentiality in all aspects of work, including patient and personnel
Participate in professional development activities to keep current with healthcare trends and practices
Ensure the highest level of customer service
Adhere to the standards required by the Corporate Compliance guidelines established by Piedmont HealthCare
Communicate with Office Manager and Administration to ensure a system-wide approach to front office policies, practices, and procedures
Require 80% attendance at Office Manager meetings and participate in committees as requested
Collaborate with peers to foster teamwork throughout Piedmont HealthCare
Participate in appropriate departmental meetings and committees
Requirements
High School diploma or GED
Certified Medical Assistant or higher clinical certification required
In exchange for an associate's degree, 1-2 years of medical office experience
Prefer supervisory experience
Prefer minimum of 1-year experience in a healthcare setting
Allergy experience preferred
Knowledge of organization policies and procedures
Knowledge of practice procedures
Knowledge of computer system and applications
Knowledge of medical practices, terminology, and reimbursement policies
Knowledge of grammar, spelling, punctuation, and sentence structure to answer correspondence and prepare reports
Skill in planning, organizing, delegating, and supervising
Skill in evaluating the effectiveness of existing methods and procedures
Skill in operating a variety of office equipment and computer programs
Ability to read, interpret, and apply policies and procedures
Ability to communicate clearly and effectively
Ability to set priorities among multiple requests
Ability to interact with patients, medical and administrative staff, and public effectively
Important Details
Environmental conditions: Normal office environment
Physical/Mental demands: Requires sitting and standing associated with a normal office environment
About the Company
Piedmont HealthCare is an organization that values a positive tone and patient experience.
