About This Role
This role oversees assigned outpatient programs under the supervision of the Program/Clinical Director, focusing on program and staff coordination, direct service provision, and multidisciplinary team participation. The coordinator ensures cultural competency, accurate documentation, and staff development, while also handling special projects.
Responsibilities
- Complete all data tracking, collection, and management tasks related to program needs and contract requirements
- Support Program/Clinical Director in tasks to promote program adherence to contract, state, and federal requirements
- Coordinate all aspects of new client program enrollment, including intake clinic, new client orientation, referral, coordination, and assignment
- Provide coordination for group services, including schedule maintenance, enrollment, promotional materials, staffing, and coverage
- Coordinate and manage on-call schedules and forwarding
- Coordinate and oversee requirements and tasking of special contracts or projects to support the program, including data reporting, point-of-contact and outreach, and RFP or other written response/proposals
- Act as a bridge between functions of the support team and clinical team to promote enhanced client experience
- Participate in community outreach and program promotion, demonstrating excellent customer service to referring entities and community partners
- Attend trainings/meetings as assigned and represent the organization in a positive and professional way in the community
- Coordinate and provide initial training and orientation to new hires
- Support Program/Clinical Director with hiring manager tasks
- Support Program/Clinical Director in coordination of team members’ duties, hours and schedules, and leave time to ensure sufficient program coverage
- Demonstrate the ability to recognize and identify symptoms of mental illness and substance use
- Participate as a member of a multi-disciplinary team approach to treatment and recovery
- Coordinate with both internal and external providers regarding service provision
- Complete services delivery as needed by program (within appropriate scope of education/licensure)
- Enhance quality of service delivery, including outreach to clients, receipt and triage of client concern/question, and crisis support
- Provide services that are person-centered and culturally relevant
- Provide a non-judgmental, open, and welcoming approach to diverse populations
- Develop team members’ skills in offering services to diverse populations that are person-centered, culturally relevant, and non-judgmental
- Document all services provided within expected time frames
- Document all services provided in a manner that meets service definitions, regulatory standards, and agency expectations
