Clinical Coordinator

About This Role

Supporting physicians and patients as a liaison, managing physician schedules, coordinating calls, and assisting with personal responsibilities to ensure professional requirements are met is the core of this role. It suits an organized individual capable of ensuring smooth and effective patient care delivery.

Responsibilities

• Respond to incoming phone calls and determine the best method for resolution of caller’s needs through the identification of the most appropriate respondent (i.e. physician, physician assistant, clinical/nursing staff, etc.)
• Channel requests appropriately in an effort to ensure resolution
• Secure charts related to diagnostic tests, physical/occupational therapy reports, etc. and discuss issues with physicians
• Relate physician information back to patient/requestor
• Complete chart notes, as appropriate
• Register and assist in scheduling of appointments for new/established patients
• Arrange for legal depositions, ensuring that all patient records are available prior to the deposition
• Prepare charts prior to clinic hours; ensure that the chart is in order and complete with all documentation needed by the physician
• Call to obtain test results, dictation or other documentation if needed before clinic hours
• Send prescriptions for therapies, return to work notes, gym notes etc., as requested
• Compose and type non-patient visit letters/correspondence for the physician
• Open and distribute physician/department mail
• Provide workers’ compensation carriers with updated status on patients
• Complete handicap parking permits, jury duty requests, school/physical education excuse notes, disability forms, etc.
• Prepare physicians on call schedules and coordinate physician schedule changes
• Secure appropriate releases and copies, medical information for patient pick-up, as necessary
• Work closely with copy service and monitor reports to ensure timely mailing of all requests for records
• Maintain an orderly file on physician credentials and CME credits
• Work on special projects
• Secure insurance pre-certifications as requested (i.e. MRI’s PT, Synvisc, injections, surgery etc.)
• Handle payments received for depositions, record subpoenas, etc., by completion of appropriate forms for the Revenue Cycle department and notation of receipt of payments in the chart
• Maintain a clean and safe work environment
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Valid Illinois Driver’s License
• Able to type 40 wpm with good spelling ability
• Computer literate and knowledgeable in business software/equipment
• Knowledgeable in basic medical terminology
• Able to communicate (verbal and written) in the English language
• Excellent phone and people skills
• Capable of keeping up in a “fast-paced” work environment
• Stand or sit for extended periods of time
• Work is primarily indoors
• Extended periods of sitting in the same position may be required
• Ability to hear telephonic communication and speak the English language is required
• Position requires repetitive hand movement as necessary for computer data entry work
• May require occasional outdoor travel via automobile

Nice to have:

• Pain management experience

Benefits

• Medical, dental, vision, life and AD&D insurance
• Long and short term disability
• 401k program with company match and profit sharing
• Wellness program
• Health savings accounts
• Flexible savings accounts
• ID protection plan and accident, critical illness and hospital benefits
• Paid holidays
• Paid time off

About the Company

Founded in 1991, IBJI is the largest orthopedic group practice in Illinois, with more than 150 physicians in every orthopedic specialty. It offers care for adults and children from some of the most accomplished and respected orthopedists in the country, serving northern Illinois and northwest Indiana with over 100 locations. Its headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. Clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. IBJI's comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.

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