This hybrid clinical and administrative position supports a growing cardiology practice, providing professional and compassionate patient experiences. The role involves patient intake, clinical support, medical record keeping, patient coordination, diagnostic testing support, general administration, and scheduling. It suits an organized, detail-oriented, and personable individual comfortable in a busy medical environment, with RPN, IMG, or strong clinical patient-facing experience in cardiology.
Responsibilities
Assist physicians and clinical staff with patient intake and clinical workflow
Appropriately triage patient cases based on clinic protocols and carry out medical directives
Obtain and document accurate patient histories, medication lists, vital signs, and relevant clinical information
Prepare patients for cardiology consultations and diagnostic procedures
Perform and/or assist with 12-lead ECG/EKGs, where appropriate to training and scope of practice
Assist with Holter and ambulatory cardiac monitor placement and removal, as required
Prepare patients for stress testing and other cardiovascular investigations
Assist with examination room preparation, equipment setup, and cleaning
Recognize and promptly communicate abnormal findings or changes in a patient's condition to the appropriate clinician
Provide patients with clear information regarding appointments, investigations, and follow-up instructions as directed by the clinical team
Maintain a professional, respectful, and patient-centered approach at all times
Maintain accurate, complete, and up-to-date electronic medical records (EMR)
Enter and update patient demographics, medical histories, medications, clinical information, and physician documentation
Prepare patient charts and relevant clinical information prior to appointments
Ensure patients are equipped and informed to follow post-care procedures (after appointment)
Process, organize, and track consultation notes, diagnostic reports, test results, referrals, and correspondence
Ensure medical records and reports are properly filed and readily accessible to the clinical team
Assist physicians with clinical documentation and EMR-related tasks
Follow up on outstanding reports, investigations, and medical records as required
Maintain strict patient confidentiality and comply with applicable privacy and information-management requirements
Coordinate patient care and follow-up activities as directed by the physician or clinical team
Communicate with patients regarding appointments, investigations, referrals, and follow-up requirements
Coordinate referrals and diagnostic investigations with hospitals, laboratories, imaging facilities, and other healthcare providers as required
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Ensure required reports and test results are received and available for physician review
Follow up with patients when additional information, testing, or appointments are required
Help ensure patients understand the next steps in their care
Communicate professionally with patients, families, physicians, specialists, and other healthcare professionals
Provide general administrative support to the cardiology practice
Assist with scanning, faxing, filing, correspondence, forms, and document management
Assist with incoming and outgoing communications
Maintain organized clinical and administrative workflows
Assist the physician and clinical team with day-to-day office operations
Support the practice with other administrative duties as required
Assist with appointment scheduling and rescheduling from time to time
Coordinate cardiology consultations, follow-up appointments, diagnostic testing, and other investigations
Assist with coordinating appointments between patients, physicians, hospitals, and diagnostic facilities
Communicate appointment changes and scheduling information to patients and the clinical team
Help ensure appointments and investigations are appropriately coordinated with the patient's care plan
Requirements
Speaking Mandarin, Cantonese, and English is essential
Previous experience in a medical clinic, physician's office, community-cardiology practice, or healthcare environment
Clinical Assistant, Medical Assistant, Medical Office Assistant, Nursing, Practical Nursing, IMG, or related healthcare education is an asset
Experience with electronic medical records (EMR) is strongly preferred; indicate EMR experience
Strong understanding of medical terminology and clinical documentation
ECG/EKG experience is an asset
Excellent computer and organizational skills
Organized and detail-oriented
Professional and compassionate with patients
Comfortable working with medical records and confidential information
Confident communicating with patients and healthcare professionals
Comfortable with both clinical and administrative responsibilities
Able to multitask and prioritize effectively
Proactive and dependable
Comfortable learning and using EMR and other clinical systems
Interested in developing knowledge and experience in cardiology
Nice to have:
Familiarity with cardiology-related referrals, diagnostic investigations and results