This clinical assistant role involves a dual function, ensuring the smooth operation of the clinic's reception and providing essential nursing support to patients and clinicians. The position is ideal for a professional who can offer empathetic patient contact while also handling vital sign monitoring and administrative tasks.
Responsibilities
Welcome patients and provide a professional, empathetic, and supportive first point of contact, helping create a positive and accessible clinic experience for individuals, including neurodivergent patients
Monitor and accurately record vital signs, including blood pressure and pulse, for patients attending medication appointments, promptly escalating abnormal readings or clinical concerns to the designated clinician
Support booking and rescheduling processes, manage front desk enquiries, and guide patients through the relevant appointment procedures
Maintain accurate and confidential patient records, prepare consultation rooms, and assist clinicians with routine patient-care activities within the scope of their qualifications and competence
Contribute to the effective day-to-day running of the clinic by maintaining an organised and welcoming environment, communicating effectively with the clinical team, and identifying opportunities to improve patient experience and operational processes
Measure, record, and document patients' vital signs, including blood pressure and pulse, particularly for patients attending psychiatric medication appointments
Ensure observations are recorded accurately and communicated promptly to the treating clinician
Escalate abnormal readings, patient concerns, or any signs of clinical deterioration in accordance with established clinical protocols
Assist clinicians with routine patient-care activities within the scope of nursing qualifications, training, and competence
Prepare patients for consultations and support the clinical team in maintaining a safe and organised care environment
Ensure clinical equipment is clean, available, and functioning appropriately, and report any faults or concerns
Manage front desk activities, including welcoming patients, handling telephone calls, responding to enquiries, and directing patients to the appropriate clinician
Guide patients through the appropriate processes for appointment bookings, rescheduling, cancellations, and follow-up appointments
Maintain organised patient documentation and support accurate record-keeping
Identify opportunities to improve reception processes, patient coordination, and the overall clinic experience
Follow established standard operating procedures (SOPs) and contribute feedback where processes could be made more efficient
Promote a patient-centred and neurodiversity-affirming environment, considering individual communication preferences and sensory needs
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Maintain a clean, welcoming, accessible, and organised clinic environment
Recognise and promptly escalate abnormal vital-sign readings or patient concerns to the appropriate clinician
Exercise sound judgement when prioritising patient enquiries, appointment coordination, and routine clinic activities
Identify discrepancies in patient records or appointment information and seek clarification when required
Follow clinical protocols and established procedures, seeking guidance from the designated clinician or manager when situations fall outside the scope of the role
Maintain accuracy and attention to detail when documenting patient observations and updating records
Communicate clearly, professionally, and empathetically with patients, clinicians, colleagues, and other relevant stakeholders
Provide patients with clear guidance on appointment procedures, including bookings, cancellations, rescheduling, and follow-up arrangements
Communicate relevant patient observations and concerns promptly to the clinical team
Adapt communication to accommodate the needs and preferences of neurodivergent individuals, including allowing additional processing time and providing clear, structured information where appropriate
Maintain patient confidentiality and communicate sensitive information discreetly and in accordance with clinic policies
Requirements
ANM (Auxiliary Nurse Midwife) qualification from a recognised institution
Valid nursing registration, as applicable to the role and relevant regulatory requirements
Minimum of one year of experience in a hospital, clinic, or healthcare setting
Basic knowledge of measuring and recording vital signs, including blood pressure and pulse
Understanding of patient confidentiality, accurate documentation, and safe patient handling
Understanding of reception activities, patient coordination, and appointment management
Ability to measure, record, and communicate vital-sign observations accurately
Good verbal and written communication skills
Basic computer skills and the ability to maintain accurate records
Ability to organise workload, manage competing priorities, and maintain an orderly reception area
Ability to recognise concerns and escalate them promptly to the appropriate clinician
Empathetic, respectful, and patient-centred approach to care
Ability to communicate professionally with patients, clinicians, and colleagues
Commitment to maintaining confidentiality, dignity, and respect for all patients
Ability to work collaboratively and adapt to changing clinic requirements
Willingness to learn, accept feedback, and contribute to continuous improvement
Nice to have:
Additional training in patient care, mental health, or neurodiversity-informed practice
Additional relevant clinical training or certifications
Previous experience in a mental health, psychiatric, or ADHD clinic
Experience monitoring vital signs for patients attending psychiatric medication appointments
Experience working with neurodivergent individuals or individuals with mental health needs
Familiarity with electronic medical records or clinic management systems
Experience using digital tools for appointment scheduling and patient record management
Ability to support patients with diverse communication and sensory needs
Knowledge of service improvement practices and standard operating procedures
Experience coordinating appointments across multiple clinicians
Experience supporting neurodivergent patients in a healthcare setting
Awareness of neurodiversity-affirming and inclusive care practices
Important Details
Team: Clinical Operations
Reports to: Clinical Operations Manager
About the Company
At CARE ADHD, the company is revolutionizing private healthcare by making ADHD assessments and treatment more affordable and accessible. They focus on a client-centred approach, lean methodology, and continuous improvement, with ambitious plans to become the largest ADHD service provider outside the NHS within the next five years.