Clinical Assistant

About Help
Help Counselling is a well-established mental health charity. We believe everyone deserves access to quality mental health support and have been providing affordable, short- and long-term talking therapies for over 50 years.
Whether clients are seeking relief from anxiety, stress, depression, or other challenges, we are here to help. We offer counselling services to those over 18, both face-to-face in central and west London and online. Our approach is client-led and holistic with no reliance on algorithms for client allocation. Instead, we take care to achieve the best match possible between client and counsellor.
We are a placement provider: providing training placements for clinical supervisors, counsellors, and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as BACP or UKCP.
The work undertaken by trainee counsellors and psychotherapists is unpaid - they volunteer their time. This volunteer-driven model enables Help Counselling to fulfil its mission of offering affordable counselling services to those in need.
We also cater for clients who prefer to engage with a qualified counsellor through our Help Counselling Plus service for quality therapy at a fraction of the cost of private practice fees. This service is typically delivered by newly qualified counsellors and provides a supported transition into private practice.
We have a small, friendly staff team of 5, a diverse team of circa 100 trainee and qualified counsellors, and a team of supervisors and assessors. We support around 200 clients at any time with weekly sessions.

About the role
The Clinical Assistant will support the Clinical Manager in the running of our counselling service. The role will primarily involve managing our trainee counsellor placements but extends to all aspects of the clinical service as required. The role is advertised as 2-3 days per week, to be discussed. The role is primarily remote with a requirement to attend occasional meetings and events in west and central London.

Role Responsibilities:

• Manage the recruitment, onboarding, and offboarding of suitable trainee counsellors for volunteer placements in accordance with agreed standards and controls and Help policies and procedures. To include candidate selection, interview, onboarding, induction, and training.
• Manage forecasting to ensure counsellor numbers satisfy client demand and consulting room availability.
• With support from the Administrator, ensure all records and reports are managed appropriately throughout the counsellor placement.
• Keep the Counsellors Online Hub up to date, liaising with Administrator and Clinical Manager as necessary.
• In conjunction with Clinical Manager, provide clinical support and expertise to the Help CEO and team as required.