Job Summary:
Provides clinical and administrative support to healthcare providers and care teams by coordinating patient flow, assisting with documentation, and helping ensure efficient, high-quality patient care.
Job Duties:
Essential Duties and Responsibilities
- Supports efficient patient flow by rooming patients, preparing charts, and coordinating movement through the clinic.
- Assists with referrals, prior authorizations, scheduling, and continuity-of-care activities.
- Communicates with patients regarding appointments, instructions, and follow-up needs via phone, electronic messages, and in person.
- Accurately documents patient interactions, referrals, calls, and scheduling activities in the electronic health record (EHR).
- Ensures accuracy in transcription, data entry, and clinical documentation.
- Maintains complete and truthful records in accordance with organizational and regulatory requirements.
- Demonstrates professional, empathetic communication with patients, families, and care team members.
- Responds promptly to routine questions and appropriately escalates clinical concerns to licensed staff.
- Maintains a clean, safe, and organized clinical environment; reports equipment issues and replenishes supplies as needed.
- Performs additional clinical or administrative tasks as assigned after appropriate training and competency validation.
- Other duties as assigned.
Level of Responsibility
- Performs routine clinical and administrative tasks under the direction of licensed providers and nursing staff, using limited independent judgment and following established protocols.
- Recognizes when issues require escalation and seeks guidance appropriately.
- Accountable for accuracy, compliance, and supporting safe, efficient patient care.
Qualifications:
Qualifications
- High school diploma or general education degree (GED); no exceptions.
- At least one (1) year of clinical experience required, two (2) years preferred.
- Completion of a clinical, medical, or nursing assistant training program or additional clinical certifications (e.g., phlebotomy, EKG, POC testing) preferred.
Competencies
- Patient care support and basic clinical skills.
- Knowledge of medical terminology and routine clinical procedures.
- Proficiency with electronic health records and clinical documentation.
- Effective communication and patient interaction skills.
