Clinical Assistant

About This Role

This role involves providing customer support in a medical center, with a primary focus on front desk reception duties within a primary care setting. The position requires carrying out varied and complex procedural support.

Responsibilities

• Greet patients and visitors and direct them to appropriate services or source
• Answer telephone and email inquiries; take messages as necessary and answer questions within the context of policies and procedures
• Check patients in and out via computer; obtain and data enter pertinent patient information; maintain income eligibility and collect fees
• Schedule appointments for medical services and patient referrals; maintain provider and office schedule as necessary
• Prepare charts and maintain clerical documentation; maintain filing system; duplicate documents to be transferred with patients
• Provide instruction and guidance to new volunteers and employees as needed

Requirements

• Any combination of education and experience equivalent to a high school diploma
• Some general clerical experience, preferably in a medical setting
• Possess reliable transportation to work site(s)
• Considerable knowledge of standard office practices and procedures, equipment and administrative support techniques in a medical setting
• Knowledge of medical terminology and telephone triage, grammar, punctuation, spelling and arithmetic
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction
• Skill in use of computer software, especially Microsoft Office Suite
• Ability to learn and use electronic medical record system for patient data entry and management
• Ability to work independently
• Ability to establish and maintain effective working relationships with doctors, nurses, coworkers, volunteers, and the public
• Ability to work under pressure in a fast paced clinic setting
• Ability to work and communicate effectively with persons of multicultural and socioeconomic backgrounds

Nice to have:

• A cardiopulmonary resuscitation (CPR) certification from the American Red Cross

Important Details

• Application deadline: until position is filled

About the Company

James City County is dedicated to building a diverse workforce.