Clinical Applications Specialist Biochemist

About This Role

This role involves training and advising clients to ensure correct use of bioMérieux solutions, resolving technical complaints from misuse of technology or non-conforming products. The specialist identifies risks and opportunities while aligning with the company's strategy and the Commercial team.

Responsibilities

• Provide technical-scientific advice and train clients and collaborators on the use of bioMérieux solutions
• Configure and implement commercial management software from bioMérieux for clients
• Follow up on and close technical complaints related to reagents and incorrect use of bioMérieux software, equipment, or reagents
• Implement the proposed client visit plan, meeting the objective of identifying opportunities, enhancing the use of solutions, and fostering client loyalty by sharing information with the Commercial team
• Implement Field Corrective Actions (FCA) and Mandatory Action Required (MAR) defined by headquarters for clients within established timelines
• Participate in events developed by Marketing

Requirements

• Biochemist
• Advanced English - Desirable
• Experience in a laboratory (preferably using bioMérieux products)
• Areas of interest: Microbiology, Molecular Biology, Immunoassays
• Experience using laboratory management software
• Excellent communication skills
• Ability to work in a multidisciplinary team
• Problem-solving skills and ability to handle complicated situations
• Pedagogical ability

Important Details

• Schedule: role primarily oriented towards client visits and field support, including administrative and follow-up tasks, with no fixed office days
• Office location: Olivos, Buenos Aires

About the Company

bioMérieux provides solutions to its clients.