About the role
We are searching for a Clinical Ambulatory Services Representative II-Outpatient Infusion Center in the Medical Center - someone who works well in a fast-paced setting. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing ambulatory clinics. You will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointment, insurance, and history. You will also collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. You will also secure the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.
"As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. "
Think you’ve got what it takes?
Qualifications
One of the following Medical Assistant certifications IS REQUIRED:
- CCMA - Cert-Cert Clinical MA - CCMA National Health Career Association (NHA)
- CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants (AAMA)
- CMA-C - Clinical Medical Assistant Certification American Medical Certification Association (AMCA)
- EMT - Emergency Medical Techn Texas Department of State Health Services
- EMT A - Advanced EMT Texas Department of State Health Services
- EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services
- EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services
- EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services
- LIC PAR - Lic-Paramedic Texas Department of State Health Services
- NCMA - National Cert Med Assistant National Center for Competency Testing (NCCT)
- NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals (NAHP)
- RMA - Registered Medical Assistant American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants
- High school diploma or GED required
- 2-years’ experience in a clinical setting required
- Healthcare and/or Pediatric experience preferred Bilingual in Spanish/English preferred
Responsibilities
- Performs patient registration procedures per department process
- Obtains and verifies patient demographic data for each encounter
- Confirms patient appointments, verifying patient demographics and insurance information
- Enters, batches, and reconciles charges daily
- Ensures that interpreter services are available for patients as needed
- Provides basic office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying, faxing, mailing and filing documents; and collecting and distributing mail
- Serves in key role to assure most efficient patient throughput in exam rooms
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