About This Role
This clinic manager role involves overseeing the daily operations of a clinic, ensuring excellent customer service, brand loyalty, and financial performance. The manager is responsible for maintaining operational efficiency, regulatory compliance, and fostering a positive people and culture environment.
Responsibilities
- Strictly implement and comply with the practice guidelines of the profession
- Provide ethical and safe patient care and exceptional customer service
- Ensure compliance with all government regulatory requirements
- Attend and actively participate in meetings such as Clinic Management staff meetings and QA meetings to contribute to system improvement
- Effectively disseminate information discussed through meetings, closely monitor implementation, and evaluate results
- Assure effective communication between members of the department and coordinate information with other concerned departments
- Submit all reports required by the Head Office department completely, accurately, and on time
- Ensure clinic security and patient/staff safety are in place
- Compile and maintain records, reports, and statistical information for evaluation and planning as required by management
- Report all facilities concerns to the facilities manager
- Report all medical equipment concerns to biomed
- Ensure that all machines within the department/s are well maintained and in working condition
- Regularly monitor facility maintenance
- Be accountable for strict implementation of inventory management
- Be accountable for real-time inventory of all supplies in all departments
- Prepare, collate, and submit all documentation as needed
- Oversee and monitor availability and expiration of stocks/supplies/drugs
- Ensure information security by changing the password of the department email whenever there is a resigned staff
- Observe confidentiality at all times
- Practice integrity and honesty at all times and model the way for team members
Requirements
- Ethical and safe patient care practices
- Strong customer service skills
- Ability to ensure compliance with government regulatory requirements
- Excellent communication and coordination skills
- Attention to detail for record keeping and reporting
- Knowledge of inventory management principles
- Commitment to confidentiality, integrity, and honesty
