Clinic Coordinator - Ophthalmology

About This Role

Coordinating the daily operations of a clinical office, including patient services, staff supervision, and organizational management, is the core of this role. It suits an individual who can ensure quality care in an efficient and cost-effective manner within an ophthalmology setting.

Responsibilities

• Coordinate patient services, providing quality care in an efficient and cost-effective manner
• Supervise support staff, scheduling work assignments to ensure appropriate coverage
• Hire, train, and evaluate performance of staff
• Maintain established policies and procedures and quality control through quality assurance and risk management programs
• Promote and maintain effective communications and collaboration within departmental administrators, managers, and supervisors
• Maintain and monitor all patient accounts
• Provide reports, analysis, and maintain records as required
• Coordinate and maintain equipment and supplies, ordering when needed
• Assist with clerical tasks as needed, including answering phones, computer entry, copies, and fax material
• Promote and support continuous improvement of quality and service to ensure effective clinical outcomes and patient satisfaction
• Perform other duties as assigned

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience
• 5 years of clinical office experience, including supervision

Nice to have:

• Communication skills
• Customer service skills
• Interpersonal communication skills
• Organizing skills
• Patient services skills

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time
• Competitive health insurance packages with priority appointments and lower copays/coinsurance
• Free Metro transit U-Pass for eligible employees
• Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%
• Wellness challenges
• Annual health screenings
• Mental health resources
• Mindfulness programs and courses
• Employee assistance program (EAP)
• Financial resources
• Access to dietitians
• 4 weeks of caregiver leave to bond with a new child
• Family care resources for childcare needs
• Adult care resources
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with the university