Client Technical Architect

About the role

The Client Technical Architect (CTA) acts as the bridge between business requirements and technology delivery, supporting the account team by ensuring that solutions are secure, scalable, supportable, and documented to meet the client's architecture and cyber security gates.

The CTA provides technical leadership throughout the solution lifecycle from discovery and design, through architecture governance, implementation planning, and continual improvement of Digital Workplace Solutions (DWS).

The ideal candidate has a deep understanding of Microsoft 365 (M365) workloads, Digital Workplace and security capabilities and on-premises infrastructure, substantial experience managing large and complex technology projects, strong stakeholder management skills, and the ability to produce polished project artefacts and client-facing presentations.

Key Responsibilities

Solution Architecture & Design

• Translate business, operational, and technical requirements into practical solutions.
• Produce architecture artefacts, solution designs, and implementation plans to support the client's governance process.
• Contribute to the development of technology roadmaps.

Technical Leadership

• Lead technical workshops, discovery sessions, and stakeholder engagements.
• Create High-Level Designs (HLD), Low-Level Designs (LLD), and other technical artefacts as required.
• Coordinate technical solutions across multidisciplinary engineering and delivery teams.
• Provide architectural direction and solution consistency across multiple workstreams.

Governance & Assurance

• Ensure solutions comply with the client's architecture standards, security requirements, and operational frameworks.
• Support architecture review boards and approval processes.
• Validate solution readiness and delivery feasibility, working collaboratively with the account team to ensure commercial alignment.

Client & Commercial Engagement

• Work with the CTO to be a trusted advisor to clients and account teams.
• Support bids, proposals, Statements of Work (SoW), and transformation programs.

Continuous Improvement & Innovation

• Work with the CTO and account team to identify and support the adoption of emerging technologies, AI capabilities, modern management approaches, and workplace innovation solutions.

Key responsibilities

• Baseline clearance is required for this role. NV1 preferred.
• Extensive experience within the Managed Service Provider (MSP) space, delivering and assuring services for large, complex enterprise clients.
• Minimum 10+ years' experience in IT infrastructure or digital workplace roles, including 5+ years operating as a solution or technical architect.
• Demonstrated experience delivering large, complex technology programs in a client-facing or consulting capacity.
• Working knowledge of project delivery methodologies (Agile, Waterfall, or hybrid) and PMO governance processes.
• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent demonstrated experience.

Required Technical Skills

• End User Compute & SOE: Windows SOE architecture (Windows 10/11), Autopilot provisioning, Intune and SCCM, device and application lifecycle management.
• Security & Endpoint Protection: Microsoft Defender, application control, Essential Eight alignment, endpoint security architectures.
• Identity & Access: Active Directory and hybrid identity (Entra ID), AD modernisation, identity centric and Zero Trust aligned designs.
• Collaboration & Productivity: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).

Highly regarded

• Virtual Desktop & Remote Access: Azure Virtual Desktop, secure enclaves, and experience transitioning from legacy VDI platforms.
• On-premises infrastructure: servers, networking, and enterprise applications underpinning hybrid M365 environments.

Expected Business Outcomes

A successful DWS Technical Architect helps clients:

• Modernise the digital workplace.
• Improve employee productivity and experience.
• Enhance security and compliance.
• Reduce operational complexity and support costs.
• Support cloud and workplace transformation initiatives.
• Deliver measurable business value from technology investments.