About This Role
Managing key client relationships and leading customer success teams in the digital marketing domain is the core of this role. The ideal candidate will have a strong background in customer success and account management, ensuring a seamless client experience and driving account growth.
Responsibilities
- Build and maintain strong, long-term relationships with key clients
- Serve as the primary point of contact for customer accounts and ensure a seamless client experience
- Lead, mentor, and manage the Customer Success team to achieve business and customer satisfaction goals
- Understand client objectives and collaborate with internal teams to deliver successful outcomes
- Conduct regular business reviews, provide strategic recommendations, and ensure high customer retention
- Identify opportunities for account growth through upselling and cross-selling
- Resolve customer concerns and escalations in a timely and effective manner
- Track customer health, monitor KPIs, and drive continuous improvement initiatives
- Work closely with Sales, Operations, and Delivery teams to ensure successful project execution
Requirements
- 6+ years of experience in Digital Marketing or Client Servicing roles
- Strong preference for candidates with agency experience managing multiple clients
- Experience handling US and/or UK clients, including communication, reporting, and strategy discussions
- Strong understanding of digital marketing fundamentals and campaign performance metrics
- Excellent communication, presentation, and stakeholder management skills
- Ability to manage multiple accounts and priorities in a fast-paced environment
Nice to have:
- Basic understanding of SEO and organic growth strategies
- Experience with performance marketing, analytics tools, and marketing platforms
- Exposure to global brands or international campaigns
Important Details
- Expected outcomes: Strong client retention and satisfaction; Growth in account revenue and engagement; Smooth execution of digital marketing deliverables across teams; Proactive client communication and relationship building
