About This Role
This Client Success Manager role at Triton Digital involves managing client success and providing strategic product consulting in a dynamic and evolving environment. It offers an excellent opportunity to discover the digital audio sector with a leading company. The successful candidate will report to the Customer Experience Team Manager within Triton Digital's Revenue division.
Responsibilities
- Collaborate closely with the programmatic market operations team to maximize client revenue
- Provide tactical and strategic advice on using Triton tools to help key clients in Europe and the Middle East achieve their revenue goals
- Offer concrete assistance in resolving strategic and operational problems and issues encountered by clients using Triton products
- Build strong relationships with clients, sales teams, and various departments, hierarchical levels, and other CSMs to achieve objectives and ensure long-term client success
- Act as the primary contact for a portfolio of key clients in Canada and the United States
- Manage and maintain positive relationships to effectively retain clients
- Develop and demonstrate a good understanding of client business, needs, expectations, and requirements
- Maintain in-depth and up-to-date knowledge of products and services
- Listen to client needs and business evolution to optimize their success with Triton products
- Collaborate with internal sales managers to offer new services to clients and maintain existing relationships
- Monitor and measure the progress of multiple ongoing tasks or projects
- Coordinate actions with the implementation team to ensure timely deployment for new clients and activation of new services for existing clients
- Collaborate with the support team to manage escalations regarding major technical issues that may affect client relationships
Requirements
- Excellent command of English (written and oral)
- Proficiency in French
- Client management skills focused on a consultative approach
- Strong problem-solving ability in a high-pressure environment, demonstrating a proactive and solution-oriented attitude
- Excellent customer service skills, showing a genuine desire to help clients achieve their goals
- Proven experience in digital advertising and its structure
- Good knowledge of ad-serving technologies and ad servers desired
- Experience or passion for radio and/or podcasts is an asset
- Solid experience with reporting and business intelligence (BI) tools, spreadsheets, etc.
- Excellent time management and attention to detail
About the Company
Triton Digital is a leading company in the digital audio sector.
