Client Specialist II

Requisition #:

675859

Location:

Johns Hopkins Health System, Baltimore, MD 21201

Category:

Information Technology

Schedule:

Day Shift

Employment Type:

Full Time

JOB SUMMARY:
Provides technical support by evaluating customer needs and resolving hardware and software issues. Installs and maintains computing devices and related software, ensuring operations and user accessibility.
Communicates with customers and team members to ensure updates and resolution of technical problems. Provides technical support for computing devices and software, handling service requests and collaborating on major projects.

QUALIFICATIONS:

• High School Diploma/GED or equivalent (Required)
• Minimum 2 Years of Experience • 2+ years of experience in IT support or a related field (Required)
• Navigate rapidly changing situations, from evolving patient needs to technological advancements, by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks.
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Addresses problems that are routine, somewhat repetitive, and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• Strong attention to detail and self-directed to consistently ensure data integrity and accuracy.
• Uphold ethical principles by maintaining confidentiality, ensuring informed consent, and making decisions that prioritize the well-being of both patients and staff.
• Work seamlessly within diverse teams, bringing together professionals from various disciplines to provide patient-centered care and achieve collective goals.
• Follows established protocols and guidelines to complete tasks accurately and to mitigate basic risks, and reports any potential compliance issues to their supervisor.
• Makes decisions based on specific instructions, standard practices, and established procedures, which generally require little or no supervision.
• Solves basic administrative and operational challenges within defined parameters and escalates, as needed.
• Applies basic knowledge of concepts, terminology, and specialized administrative requirements to support area of responsibility in Information Technology.
• Performs work thoroughly in a cost-efficient manner and at a high productivity level.
• Proficiency and experience using Microsoft Office Package (Excel, PowerPoint, Word, Outlook).
• Navigate rapidly changing situations, from evolving patient needs to technological advancements, by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks.
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Completes basic to moderately complex business support assignments; work involves minimal problem resolution.
• Strong attention to detail and self-directed to consistently ensure data integrity and accuracy.
• Uphold ethical principles by maintaining confidentiality, ensuring informed consent, and making decisions that prioritize the well-being of both patients and staff.
• Work seamlessly within diverse teams, bringing together professionals from various disciplines to provide patient-centered care and achieve collective goals.
• Ensures the implementation of company policies in their daily tasks, identifies potential risks in their scope of work, and reports any breakdown in controls to the supervisor.
• Makes decisions that are guided by general instructions and practices, requiring some interpretation.
• Solves basic to moderately complex administrative and operational challenges.
• Proficient knowledge; performs standardized, assigned duties and tasks in Information Technology.
• Performs work thoroughly in a cost-efficient manner and at a high productivity level.
• Intermediate proficiency and experience using Microsoft Office Package (Excel, PowerPoint, Word, Outlook).