Client Services Manager - TP MOA
Teleperformance
About the role
Client Services Manager
Responsible for the development and implementation of customer relationship management expansion and retention strategies. Works with business development staff during the initial account management period. Maintains loyalty and segmentation programs. Develops and sustains strategic business relationships with customers to promote organizational awareness and profitable business. Regularly reviews and reports on customer retention, business opportunities, and market trends. Maintains relationships with high-value clients.
Experienced specialist in one discipline with a thorough understanding of related areas. Often serves as a driving force behind the development of new solutions for programs, complex projects, processes, or activities. Acts as final decision/opinion maker in the area, and coaches, mentors, and trains others in the field of expertise.
Ensures the implementation of short- to medium-term activities within the business area or supports the sub-function in line with departmental strategy. Ensures appropriate policies, processes, and standards are developed and implemented to support tactical direction. Leads a team of specialists, sometimes across several hierarchical levels, with full employee lifecycle responsibility.
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