About the role
We are seeking an experienced and resourceful client services coordinator to oversee the day-to-day relations with our clients. The client services coordinator will be responsible for collecting information on how to best serve clients.
Client Services Coordinator Responsibilities:
- Provide assistance to clients in person, on email, or telephonically.
- Schedule meetings or telephone conferences between clients and management.
- Book meeting rooms or venues.
- Coordinate the production of client-facing marketing materials.
- Compile and maintain records on client accounts.
- Screen feedback and requests from clients and liaise with relevant departments within the organization to provide solutions.
- Escalate complaints to relevant departments.
- Liaise with in-house teams to adjust service offerings and assess related costs.
- Build and maintain close relationships with clients.
Client Services Coordinator Requirements:
- Be proficient with Microsoft Office and project management software, e.g. Trello.
- Prior administrative or client services experience within a corporate organization may be strongly desired.
- A professional and friendly demeanor.
- Have a keen eye for detail.
- Excellent verbal and written communication skills.
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