About the role
About Us
Our hospital has been serving the Fort Myers community for over 50 years. We are AHAA accredited, Cat Friendly, and we believe in providing the best possible care to our patients. We are a small animal, avian and exotic practice with a large boarding kennel and groomer. We have a separate building for cat boarding and grooming.
Why VCA
At VCA, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, happiness, and the clients and patients you serve.
- Access to the people and resources of a large veterinary community
- Opportunities for growth and advancement
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- Medical, dental & vision insurance
- Employer-paid disability insurance and life insurance
- Paid parental leave
- Paid vacation and sick time
- 401(k)
- Tuition support and scholarships for programs like veterinary technology and more
- Free wellness and self-care resources
- Generous hospital discounts and product discounts
What You'll Do
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. Duties include but are not limited to:
- Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Hospital maintenance and ensuring that facility is neat and clean at all times—both inside and outside
- Managing medical records, charts, reports and correspondence
Interested in this opportunity? Apply!
We look forward to hearing from you.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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