About This Role
The Client Service Coordinator (CSC) plays a vital role in managing the flow of clients and pets through the hospital, ensuring effective communication and coordination of care in a friendly and efficient manner. This position is ideal for someone who enjoys working with animals and people, and who can contribute to a positive experience for clients and their pets.
Responsibilities
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Other job duties as assigned.
Requirements
- High School Diploma or equivalent preferred.
- Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
- One year related experience required with customer service preferred.
- Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
Benefits
- Comprehensive Medical, Dental, and Vision Insurance.
- Generous Retirement Plans (401(k) and Roth).
- Best-in-Class Student Debt Relief Program (for Full-Time DVMs).
- Paid Time Off and Holidays.
- Top-Tier Mental Health and Wellbeing Resources.
- Associate Life Insurance (company-paid) & Supplemental Life Insurance.
- Company-Paid Short- and Long-Term Disability.
- Flexible Spending Accounts (FSA).
- Health Savings Account (HSA).
- Paid Parental Leave.
