Client Relationship Manager - Events

About the Role

• Build and maintain strong client relationships throughout the event lifecycle.
• Act as the client SPOC, understand business and event objectives, coordinate briefs and deliverables, conduct meetings and site visits, manage feedback and approvals, and resolve concerns.
• Ensure timely execution and strengthen retention through proactive communication and service.

Key Responsibilities

• Manage client relationships and act as the primary point of contact for assigned accounts.
• Understand event objectives, requirements, budgets and expectations.
• Prepare client briefs, proposals, quotations, presentations and project updates.
• Coordinate with creative, production, operations and vendor teams.
• Manage approvals, feedback, timelines, deliverables and payments.
• Attend client meetings, presentations, site visits and events.
• Handle escalations, last-minute changes and execution challenges professionally.
• Ensure projects are delivered on time and to agreed quality standards.
• Drive client satisfaction, retention and repeat business.
• Maintain project documentation and provide post-event reports.

Required Skills

• Excellent client communication and relationship-management skills.
• Strong presentation, negotiation and interpersonal skills.
• Strong coordination, follow-up and project-management abilities.
• Ability to manage multiple clients and projects under deadlines.
• Strong problem-solving, ownership and decision-making mindset.

PreferredQualifications

• Graduate or Post Graduate in Marketing, Business, Advertising, Hospitality, Event Management or related field.
• Prior experience in an event, experiential, activation, exhibition or advertising agency preferred.
• Proficiency in MS Office, PowerPoint, Excel and Google Workspace.
• Willingness to travel and work flexible hours during events.

WhatWe're Looking For

• Client-first approach with strong commercial and business awareness.
• Confident stakeholder management and professional communication.
• Ability to work in a fast-paced event environment.
• Strong ownership of client accounts and project deliverables.