Client Payment Relationship Manager

About This Role

This role involves serving as the primary relationship manager for a portfolio of large corporate clients, collaborating with treasury, payments, and service teams to deliver an exceptional client experience. The individual will monitor payment performance, identify trends and risks, and translate insights into actions that improve client outcomes, operational efficiency, and revenue retention.

Responsibilities

• Serve as the lead primary relationship manager for a portfolio of large corporate clients
• Partner with treasury, payments, and service teams to deliver an exceptional client experience
• Monitor payment performance, identifying trends and risks across multiple data sources
• Translate insights into actions that improve client outcomes, operational efficiency, and revenue retention
• Lead regular client reviews
• Address complex payment issues
• Coordinate cross-functional resolution efforts
• Provide proactive recommendations on payment capabilities, process optimization, and performance improvement
• Build trusted executive-level relationships
• Analyze payment volumes and service metrics
• Prepare client-facing performance reporting
• Track service commitments
• Escalate and resolve issues
• Support onboarding and change initiatives
• Identify opportunities to deepen client engagement through consultative problem solving and data-driven insights

Requirements

• Proven experience managing relationships with clients for payment products, programs and services
• 8-10 years of relevant experience
• Strong ability to interpret payment performance data, service metrics, and operational trends from multiple systems and reporting sources
• Experience analyzing fraud and chargeback performance, identifying trends, and partnering with clients and internal teams to improve outcomes
• Advanced analytical and problem-solving skills with the ability to identify root causes and recommend practical solutions
• Excellent verbal and written communication skills, including the ability to present insights and recommendations to senior client stakeholders
• Demonstrated ability to coordinate across product, operations, technology, and service teams to resolve issues and drive results
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and client commitments in a fast-paced environment
• Business Acumen
• Critical Thinking
• Customer and Client Focus
• Result Orientation
• Analytical Thinking
• Collaboration
• Oral Communications