Client Partner - Edtech

About This Role

Working with clients in the EdTech and Digital Learning sectors, this client partner role involves managing key client relationships in the US and leading globally distributed teams. The successful candidate will deliver value through AI-native solutions, digital content services, and modern learning platforms.

Responsibilities

• Serve as the primary point of contact for US-based clients, ensuring consistent engagement and satisfaction
• Build long-term partnerships by understanding curriculum needs, platform challenges, and strategic learning goals
• Drive account growth through cross-sell and up-sell opportunities across Straive’s content, data, and engineering portfolios
• Own annual P&L responsibility, ensuring profitability and revenue growth
• Manage budgets, forecast revenue, and optimize operational efficiencies across onshore/offshore teams
• Prevent account churn and improve delivery cost structures
• Develop and execute account plans aligned with client learning objectives and Straive’s growth goals
• Ensure delivery excellence in digital publishing, platform modernization, and data engineering projects
• Stay ahead of EdTech trends, competitive landscape, and emerging technologies (LLMs, personalized learning pathways)
• Demonstrate deep knowledge of higher education, K-12 publishing, assessments, and digital content standards (LTI, QTI, SCORM)
• Act as a trusted advisor, offering insights on modern learning experience design (LXD) and EdTech frameworks
• Collaborate with technology teams to design innovative learning solutions leveraging analytics, Generative AI, and SaaS platforms
• Drive adoption of learning analytics, dashboards, and predictive models for student retention
• Propose scalable, secure, and cost-effective cloud-native architectures aligned with client objectives

Requirements

• Education: Bachelor’s in Business Administration, Education Technology, Computer Science, or related field (MBA preferred)
• Experience: 10+ years in account management, client partnerships, or business development within EdTech/Higher Education/Digital Publishing
• Leadership: Proven success leading large, globally distributed teams and managing complex delivery architectures
• Commercial Scale: Direct P&L ownership of $5–6M with consistent revenue growth and profitability
• Industry Knowledge: Strong understanding of EdTech challenges, AI-native personalization, and compliance standards (FERPA, COPPA, WCAG)
• Technical Acumen: Familiarity with analytics, cloud ecosystems, and AI-driven solutioning
• Soft Skills: Exceptional communication, negotiation, and executive presence with fluency in the US enterprise/institutional market