About the role
Responsibilities:
- Able to correctly and procedurally, answer all incoming telephone calls in a prompt and courteous manner using service standards.
- Accurately process all reservations received from all sources offered to guests to include hotel, special events and concerts.
- Accurately and promptly connect all administrative or guest calls in a timely manner.
- Accurately and efficiently update and verify all information received with regard to travel agents, group records, sold out dates, special rate dates, minimum sales, etc.
- Accurately process credit card charges to be applied towards reservations.
- Maintain awareness of all marketing promotions, special events, general facility information and hotel rates and specials to insure efficient distribution of information to our guests.
- Works with both lodging & gaming systems in processing reservations.
- Effectively offers guests alternative options on reservations when initial request cannot be fulfilled.
- Effectively handles customer disputes to the best of their ability and directing guest disputes to the appropriate source when necessary.
- Research and accurately prepare request for “comps” when necessary.
- Must be able to stand and walk for prolong periods of time (7+ hours).
- Able to register guests correctly and procedurally in accordance to established service standards.
- Obtain appropriate amount of credit/payment for guests stay.
- Issue room keys to registered guests.
- Able to settle/close out guest accounts correctly and procedurally upon their departure.
- Able to correctly and procedurally close out shift at the end of their shift.
- Must be able to lift up to 25 lbs.; and be able to, walk, push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs.
- Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
- Always follow the Company Service Standards model.
- Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
- Other duties may be assigned at any time.
Work Environment:
The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.
Additional Benefits:
- 401(k)
- 401(k) matching
- Medical, Dental, & Vision insurance
- Flexible spending account
- Employee assistance program
- Employee discounts
- Free parking
- Life insurance
- On-the-job training
- Paid time off
- Tuition Reimbursement
Target Salary Range:
Hourly $15
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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