Claims Examiner - Subrogation Claims

About This Role

This claims examiner position focuses on subrogation claims, helping individuals and businesses achieve financial security after a loss. The role involves reviewing claim files, assisting with determinations, and managing the arbitration process within a team of caring associates.

Responsibilities

• Review and monitor open claims files
• Provide assistance with coverage, liability, and damage determinations
• Review closed files and provide feedback to claim handlers
• Review open and closed files to ensure adherence to claim handling guidelines and state’s Fair Claims Practices
• Assist associates in identifying claims with subrogation potential
• Manage the arbitration process for subrogation files
• Assist in developing and presenting educational material to claim associates in classroom and remote settings
• Work effectively with associates and customers at all levels

Requirements

• Bachelor’s degree or equivalent experience
• Minimum of 2 years of claims handling experience
• Above-average communication skills (written and verbal)
• Ability to resolve complex issues
• Organize and interpret data
• Ability to handle multiple assignments
• Possess a valid driver’s license
• Ability to work in the U.S. without current or future sponsorship

Benefits

• Merit-based work-from-home program after initial in-person training
• Structured training program
• Employee mentoring
• Matched 401(k)
• Fully-funded pension plan (once vested)
• Bonus programs
• Generous paid time off including holidays, vacation days, personal time, and sick leave

Important Details

• Work format: after initial in-person training, work-from-home time is flexible as defined by the leadership team

About the Company

Auto-Owners Insurance is a top-rated insurance carrier. The company's associates create financial security by helping individuals and businesses make a new start when a loss occurs.