Claims Examiner

About This Role

Reporting to the Claims Manager, the Claims Examiner will support the company's expansion and strengthening presence across Canada in the legal expense insurance market. This role involves reviewing and assessing claims, participating in their resolution, and delivering training and advice to legal professionals.

Responsibilities

• Review and assess new and potential claims to determine coverage under the applicable insurance contract and take appropriate action
• Participate hands-on in the resolution of simple to moderate claims and coverage issues
• Deliver training on products, risk management presentations and advice to lawyers and firms
• Develop and maintain effective relationships with external lawyers
• Assist with various accounting functions as assigned
• Assist in the development, implementation and administration of claims management policies, procedures, and systems
• Determine and report the liability and damages exposure of the insured in respect of a claim
• Coordinate and manage claim files including liaison with insureds, brokers, external counsel and internal clients

Requirements

• Minimum of 3-5 years of experience as a claims adjuster
• Ability to evaluate and assist in the successful resolution of litigation
• Comprehensive understanding of legal fees and billing assessment
• Excellent written and oral communication skills
• Effective problem solving and proven analytical skills, organizational and decision-making ability in order to develop/implement effective solutions
• High-level interpersonal skills required to build and maintain relationships with internal and external clients
• Service oriented professional with a positive attitude and a strong desire to succeed

Nice to have:

• Experience in insurance litigation & tort law

Benefits

• Annual bonus plan
• Generous employer-paid benefits plan
• RSP matching
• Fitness credit

Important Details

• Work format: remote work from home and from the head office in Toronto’s Financial District

About the Company

The ARAG Group is a global leader in legal expense insurance operating in 18 countries, offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.