Claims Adjuster

About This Role

This desk-based role supports the investigation, evaluation, negotiation, and resolution of third-party construction defect claims, including property damage and liability exposures. It involves managing complex third-party claims related to construction projects from inception through closure, which may include third-party property damage, bodily injury, and other specialized construction-related exposures of varying complexity and severity. The position offers the opportunity to work within a trusted organization committed to integrity, reliability, and professional development through ongoing training and growth opportunities.

Responsibilities

• Apply in-depth knowledge of General Liability and Construction Defect claims to manage complex third-party property damage, bodily injury, and related losses
• Deliver high-quality customer service to insureds, claimants, carrier clients, and internal stakeholders
• Review and analyze coverage by applying policy conditions, provisions, exclusions, and endorsements, and address jurisdictional considerations such as negligence laws, immunity, and financial responsibility limits
• Investigate claims to determine liability and potential sources of recovery by contacting, interviewing, and coordinating with appropriate parties and external experts
• Effectively manage litigated claims, including coordination with defense and coverage counsel
• Establish, document, and maintain appropriate claim and expense reserves in a timely manner
• Develop and execute plans of action for claim resolution, including diary management and timely follow-up
• Determine settlement values using independent judgment, applicable limits, and deductibles, and negotiate settlements within assigned authority
• Draft denial letters, reservation of rights, tenders, and other routine or complex claim correspondence
• Identify and pursue subrogation opportunities when applicable
• Prepare client-specific reports and detailed claim analyses, and consult with senior technical staff to ensure proper file handling
• Document all claim activity in accordance with established procedures and Best Practices
• Ensure compliance with all state-specific regulatory requirements and quality standards
• Manage multiple competing priorities to ensure timely payments, follow-up, and claim resolution

Requirements

• 2–5 years of claims handling experience, preferably in third-party General Liability and/or Construction Defect
• College or technical degree, or equivalent relevant business experience
• Ability to obtain and maintain required adjuster licenses, including completion of continuing education
• Strong analytical, investigative, decision-making, and negotiation skills, with the ability to manage conflict effectively