About This Role
The Claims Adjuster reviews and investigates insurance claims, determines coverage, estimates costs, and negotiates settlements. This role requires strong communication and analytical skills to manage multiple claims independently within the insurance services sector.
Responsibilities
- Review claim forms, insurance policies, and related documents to determine coverage
- Initiate prompt contact with insureds, claimants, and attorneys
- Conduct investigations through interviews, telephone communications, and correspondence with insureds, claimants, and witnesses
- Inspect property damage and accident scenes to evaluate liability and damages, utilizing investigative methods appropriate to the type of claim
- Estimate costs associated with repairs, replacements, or compensation
- Prepare reports of findings and negotiate settlements with insureds, claimants, or claimant attorneys
- Attend mediation/litigation hearings, only as required
- Analyze potential liability exposure and adjust claim reserves as appropriate
- Assist in preparing loss experience reports
- Monitor and coordinate with defense counsel on assigned cases
- Notify re-insurers on claims as required per reporting criteria
- Communicate with other internal departments when necessary
Requirements
- Experience in claims handling and insurance-related functions
- Strong analytical, investigative, and problem-solving skills
- Excellent communication, negotiation, and interpersonal abilities
- High level of attention to detail and accuracy in documentation
- Ability to manage multiple claims independently while maintaining priorities and deadlines
- Associate degree (A.A.) from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience
- Insurance industry experience: 1 year (Required)
- Willingness to take a drug test, in accordance with local law/regulations
- Willingness to undergo a background check, in accordance with local law/regulations
- Insurance Claims experience
Nice to have:
- Property and Casualty Adjuster training and continuing education
Benefits
- Participation in the Alabama Employees' Retirement System (RSA)
- Paid holidays
- Paid annual leave, sick leave, bereavement, and maternity/paternity leave
- Employer-paid health insurance coverage through Blue Cross Blue Shield
- Medical Reimbursement Account
- Long-Term Disability Insurance (eligible after 90 days)