About This Role
This onsite role is for an experienced bilingual auto insurance adjuster to join a team, with expertise in areas such as Bodily Injury, Personal Injury Protection, Property Damage, Payment Adjustment, Appraisal, or Special Investigation Units. It suits professionals seeking to advance their careers in a dynamic and supportive environment.
Responsibilities
- Investigate and assess auto insurance claims across various segments, including Bodily Injury, Personal Injury Protection, Property Damage, Payment Adjustment, Appraisal, and Special Investigation Units
- Determine coverage, valuation, and exposure for claims
- Resolve claims efficiently and fairly
- Collect and analyze statements from involved parties
- Maintain accurate claim reserves
- Provide exceptional customer service to both internal and external stakeholders
- Negotiate settlements with claimants or their representatives, ensuring fair and equitable agreements
- Adhere to ethical standards and guidelines while handling claims and interacting with stakeholders
Requirements
- High School Diploma or G.E.D.
- 6 months of claims handling or intake experience
- Bilingual in English and Spanish
- Strong customer service and communication skills
- Basic proficiency in Microsoft Office
- Hold a valid all lines 6-20 license
- Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues
- Strong organizational and time management skills to handle multiple tasks efficiently
- Professional, energetic, and ability to thrive in a fast-paced environment and adapt to changing priorities
- Excellent verbal and written communication skills
Nice to have:
- Active insurance adjuster’s license (must obtain and maintain as needed)
- Bachelor's degree in business or related field
Benefits
- 1 week PTO to start, growing with tenure
- Comprehensive health coverage
- Dedicated sick time separate from PTO
- Comprehensive dental and vision coverage
- Structured performance bonus plan tied directly to results
- Voluntary supplemental options available
- Employee referral rewards
- Company-paid basic life insurance
- Career growth path from CSR Agent to Team Lead, Manager, and Owner
- 401(k) with match
- Ongoing sales, product, customer service & compliance training
About the Company
Loyalty MGA is a fast-growing, bilingual insurance agency serving clients across Florida and Texas. The team helps families and businesses protect what matters most through auto, home, life, and commercial insurance solutions.
