About This Role
Handling professional indemnity claims is the core of this role, investigating, managing, and resolving complex claims accurately and proactively. The position requires a candidate to deliver exceptional claims services by determining policy coverage, investigating, evaluating, and negotiating assigned cases.
Responsibilities
- Investigate, manage, and resolve professional indemnity claims efficiently and in a timely manner
- Ensure adherence to SLAs and authority limits while managing claims
- Support the implementation of the Claims strategy to enable delivery of overall business targets
- Identify and investigate coverage issues to ensure that the company’s liability is in line with its contractual commitments
- Reserve accurately to ensure that the company’s liability is always clear
- Ensure that messages, advice, and correspondence are responded to proactively and within agreed timeframes to provide a professional service to brokers and clients
- Proactively manage estimates and billings calculated by client’s service providers and brokers resolving any discrepancies
- Regularly interact with key stakeholders including customers, brokers and internal partners
- Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis
Requirements
- Experience of handling professional negligence claims is preferred
- Current knowledge of compliance, regulatory and statutory requirements
- Proven experience dealing with policy coverage
- Organisational, investigative, analytical and negotiation skills
- Ability to make balanced and impartial judgements
- Excellent communication and presentation skills
- Relationship Management skills
- Able to use MS Office applications and strong IT skills
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days
- Flexible working: balancing work and life is important so flexible working opportunities are open to all, this can include part-time, job share and compressed hours
- Pension: automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary
- Private medical insurance: fully comprehensive private medical cover for you and all the family
- Family friendly policies: 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent
- Short term remote work abroad: up to 20 days per year to work remotely from certain locations abroad
- Sustainable investing: pension strategy supports net-zero goal to achieve year-on-year reductions in carbon footprint by investing more in green businesses than the broader market
