About This Role
The Claims Adjuster investigates and manages the settlement of assigned claims, making sound decisions and delivering fair, high-quality service to policyholders and agents. The role serves as the primary liaison between the Home Office and agency force, facilitating claim adjustments, conducting on-site inspections, and preparing comprehensive underwriting reports.
Responsibilities
- Demonstrate the Company’s mission and core values related to integrity, service, excellence, stability, strength, respect, and teamwork
- Ensure timely and accurate communication, support agency personnel in resolving claims-related issues, and uphold company standards for service, policy interpretation, and reporting
- Manage assigned loss claims and conduct underwriting inspections, preparing and submitting detailed reports to the appropriate department
- Ensure all actions comply with the terms of the insurance contract, striving to pay fair and accurate claim amounts while fostering and maintaining strong customer relationships
- Regularly communicate with producing agents to keep them informed of claims handling progress and issues related to their clients
- Provide guidance and updates on Company policies and procedures to support agents in their roles
- Maintain regular and timely attendance in the office
Requirements
- High school diploma or equivalent required; college degree preferred
- Completion of insurance-related courses is helpful
- Valid driver’s license with a clean driving record
- Excellent communication skills, with the ability to interact effectively with agents, insureds, and claimants via written correspondence, email, phone, and in person
- Ability to work independently, demonstrating strong initiative and awareness of the importance of timely completion of all responsibilities and job functions
- Proficient in using a personal computer, including familiarity with standard business software applications (e.g., Microsoft Office Suite)
- Demonstrated ability to manage and maintain confidential information with professionalism and discretion
- Comprehensive and strong knowledge of policy language, insurance principles, and coverage details
- Ability to work under varied conditions including indoor/outdoor environments, temperature extremes, uneven or slippery surfaces, and possible exposure to pollutants and irritants
- Physical capability to lift up to 40 pounds, bend, stoop, crawl, climb ladders, and work at elevated heights
- Ability to stand or walk for prolonged periods and conduct thorough visual inspections of insured property
- Flexibility to work beyond standard hours and to travel to other district offices as needed
- Willingness and ability to work beyond standard business hours when required to meet business needs
