About This Role
This role involves investigating, evaluating, negotiating, and settling third-party property damage claims. The Claims Investigator conducts investigations, reviews incident documentation, assesses liability and damages, and coordinates with various parties to support claims resolution and risk management. The position is primarily remote, with occasional in-person meetings.
Responsibilities
- Investigate, negotiate, and settle third-party property damage claims
- Investigate incidents that may lead to litigation and support lawsuits, legal reviews, and claims involving contractors and insurance carriers
- Conduct interviews with employees and third parties to gather information and establish incident facts
- Review internal and external records, reports, files, and supporting documentation to evaluate liability, damages, and settlement options
- Analyze claims data to identify trends, recurring issues, and opportunities for improvement
- Present investigation findings, trends, and lessons learned to business partners and stakeholders
- Coordinate with internal departments, contractors, insurance carriers, and other relevant parties to facilitate claims resolution
- Maintain accurate investigation records and documentation throughout the claims process
- Support claims management activities while ensuring timely, professional, and well-documented resolutions
Requirements
- Candidates must currently reside within PG&E's service territory
- Bachelor's degree in any relevant field or equivalent practical experience
- At least 2 years of experience handling claims investigations
- Valid driver's license with a clean driving record
- Strong written and verbal communication skills
- Excellent organizational, analytical, and problem-solving abilities
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
Nice to have:
- Certified Insurance Claims Investigator (CICI) certification
- California Claims Adjuster license
- 4 years of experience as a claims investigator or in a related field
- Experience investigating or administering bodily injury, property damage, insurance claims, and litigation
- Utility industry experience
- Knowledge of casualty claims adjustment, claims management, investigations, and settlement processes
- Understanding of tort law and contract law
- Familiarity with medical terminology
- Ability to communicate effectively with management, leadership, employees, and union representatives
- Strong investigation, negotiation, and conflict-resolution skills
