Claims Adjuster

About This Role

This Casualty Claims Analyst IV role within the Lexington and AIG Programs team involves investigating, evaluating, and negotiating general and auto liability claims while maintaining a high standard of customer service. It requires prompt contact with insureds and follow-up to ensure timely and accurate reserves and claim resolution.

Responsibilities

• Analyze coverage
• Evaluate liability and damages
• Establish accurate reserves throughout the life of the file
• Maintain and manage a diary system to efficiently manage and resolve cases
• Communicate file updates and reserves to the broker, insured, and underwriter when appropriate
• Attend mediations to resolve cases
• Participate in roundtables to discuss reserves and strategy
• Efficiently manage and resolve assigned claim inventory
• Effectively manage the litigation process and defense counsel to ensure timely and cost-effective outcomes

Requirements

• 2+ years of Auto and General Liability claim experience, Garage preferred
• Bachelor's Degree or equivalent work experience
• Experience resolving moderate severity injury claims
• Experience evaluating coverage and writing coverage letters
• Excellent interpersonal and organizational skills
• Ability to handle multiple tasks while managing competing priorities
• Ability to work independently and exercise good judgment
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment
• Effective decision-making skills including the ability to recognize, analyze, and improve claims performance against standards and goals
• Knowledge of claim handling procedures and best practices
• Property and casualty licenses required and must be obtained within 6 months of hire
• Ability to obtain required licenses within 90 days

Nice to have:

• Experience handling self-insured retentions, surplus lines coverages, and partnering with MGAs
• Multi-state adjuster licenses

Benefits

• Comprehensive benefits package focused on health, wellbeing, financial security, and professional development

About the Company

American International Group, Inc. (AIG) is a leading global insurance organization with 100 years of experience. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers, with one of the world's most far-reaching property casualty networks. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment. The company employs people across its operations and is committed to creating a culture that respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals.