About the role
Job Summary
The role Ready to take ownership of enterprise Citrix/VDI environments and make a real impact for customers Looking for a role where you can combine technical expertise, problem-solving, and continuous improvement every day As our new VDI System Service Engineer, you will ensure the stability, security, and performance of enterprise Citrix/VDI environments by managing incidents, service requests, changes, and problem resolution. You will troubleshoot complex technical issues, implement service improvements, and maintain accurate documentation while delivering high-quality managed services. Working closely with customers and internal teams, you will help optimize the end-user experience and meet agreed service levels.
Key Responsibilities
- Manage and resolve incidents to ensure a stable and reliable Citrix/VDI environment
- Process service requests and implement approved changes in line with SLA commitments
- Investigate and resolve recurring issues through problem management and root cause analysis
- Perform platform maintenance, health checks, and housekeeping activities
- Create and maintain accurate technical and operational documentation
- Collaborate with customers and internal teams to deliver continuous service improvements
What we need to see from you
- Proven experience designing, implementing, securing, and managing enterprise Citrix/VDI environments
- Strong troubleshooting skills with the ability to analyze, diagnose, and resolve complex issues in production environments.
- Experience with workflows, blueprints, and automation, combined with a solid foundation in Linux and related technologies
- Ability to deliver high-quality managed services while meeting customer expectations and SLA requirements
- Strong communication and collaboration skills, with the ability to explain technical concepts clearly to both customers and colleagues
- Excellent documentation skills, including creating and maintaining clear technical documentation and system records
- A structured, proactive, and customer-focused approach to work; relevant Citrix, VMware, Windows, or Linux certifications are an advantage
- Citrix Knowledge: Strong experience with Citrix Virtual Apps and Desktops, including the deployment, configuration, and management of virtual desktops and applications
- Hands-on experience with Citrix StoreFront, Citrix Gateway, PVS, and MCS for secure access and virtual machine provisioning
- Proven ability to troubleshoot, optimize, and tune Citrix environments to ensure performance, stability, and a seamless user experience
- Expertise in Citrix Profile Management and policy configuration
- Basic understanding of Linux administration and troubleshooting
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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