About the role
· Strong hands-on experience with Cisco PCCE in enterprise environments.
· Proven expertise in Cisco Finesse (agent desktop customization and gadget development).
· Experience with CCP REST APIs and XMPP-based integrations.
· Solid understanding of contact center routing logic (queues, skills, priorities, task routing).
· Experience designing high availability and disaster recovery solutions.
· Familiarity with messaging systems such as Kafka or Redis.
· Experience with observability and monitoring tools (Splunk, Prometheus, Grafana).
· Working knowledge of CI/CD practices (GitOps, Helm, ArgoCD).
· Proficiency with SQL Server or PostgreSQL.
· Experience working in healthcare or other regulated environments (HIPAA/PHI).
· Strong troubleshooting, communication, and documentation skills.
Nice to Have
· Experience integrating Google Contact Center AI (Dialogflow CX) with Cisco platforms.
· Familiarity with Genesys or other contact center platform migrations.
· Advanced knowledge of Docker/Kubernetes (OpenShift preferred).
· Scripting experience (Python, PowerShell) for automation.
· Experience with cloud platforms (AWS, GCP, Azure) in hybrid architectures.
• Back-End Development: Design, build, and maintain efficient, reusable, and reliable code
for our server-side application
• Front-End Development: Build engaging and responsive user interfaces using front-end
technologies including React JS and Angular JS.
• Database Management: Manage and optimize data storage solutions
• AI Integration & Prompt Engineering: Utilize experience in prompt engineering (system
prompts & user prompts) and AI-driven development tools like GitHub Co-pilot and Cursor
to enhance development efficiency and integrate AI features into applications.
• System Architecture & DevOps knowledge: In-depth understanding of the entire web
development process (Object Oriented programming, design patterns, development, and
deployment) and DevOps practices, including CI/CD pipelines.
• Performance & Troubleshooting: Troubleshoot existing scripts, perform point bug fixes,
and conduct application performance tuning and resource usage optimization.
• Collaboration & Agile Methodologies: Collaborate with cross-functional teams in an Agile
and Scrum environment, utilizing tools like Jira and Git for project and task tracking.
5+ years of experience in Java Full stack development
Experience in GenAI
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