About This Role
This leadership role involves leading the day-to-day operations that support high-quality programs and services for young people. Reporting to the CEO, the COO will oversee program delivery, staffing, and organizational systems, translating strategy into action. The ideal candidate is a hands-on leader with a passion for youth development and strong operational expertise.
Responsibilities
- Provide strategic leadership for all programmatic and operational functions, ensuring safe, high-quality, mission-driven services
- Partner with the CEO and leadership team to develop, implement, and monitor BGCG’s strategic plan
- Lead, coach, and develop senior staff, fostering a culture of collaboration, innovation, and continuous improvement
- Establish organizational goals, key performance indicators (KPIs), and dashboards to measure program quality, operational effectiveness, member outcomes, and strategic progress
- Direct the design and delivery of all youth development programs — after-school, teen, workforce development, and family engagement
- Ensure programs meet Boys & Girls Club of America (BGCA) standards and best practices in youth development, academic success, and social-emotional learning, with safety embedded in every program area
- Lead membership outreach efforts to grow enrollment and expand BGCG’s reach into underserved parts of the community
- Strengthen teen-focused programming to boost engagement, belonging, and retention
- Use data, member feedback, and evaluation to track program efficacy, identify opportunities for innovation, and set measurable outcomes that drive continuous improvement plans for staff
- Oversee facility operations to ensure safe, welcoming, and efficient environments for members and staff
- Lead recruitment, onboarding, supervision, professional development, and retention of program and operations staff
- Implement performance management systems that promote accountability, leadership development, and continuous learning
- Foster an inclusive, collaborative, and youth-centered culture aligned with BGCG’s mission and values
- Develop and manage program and operational budgets in partnership with the finance team
- Monitor financial performance, staffing, and resource allocation to maximize efficiency while maintaining high-quality services
- Support organizational sustainability through thoughtful planning and operational stewardship
- Ensure compliance with BGCA standards, reporting requirements, and the Nationally Designated Youth Serving Organization (NDYSO) model
- Leverage BGCA resources, training, and best practices to strengthen organizational performance and program quality
- Represent BGCG within the BGCA network and participate in national and regional learning opportunities
