This Chief Operating Officer role is responsible for the daily operational management of BloFin's Exchange Services business. This includes platform, trading, and client service operations, vendor coordination, operational resilience, settlement coordination, process controls, and incident management. The role also involves implementing Board- and CEO-approved policies and may act as a Responsible Individual if approved by VARA.
Responsibilities
Oversee day-to-day operational execution of BloFin
Ensure operational procedures are documented, implemented, tested, and followed
Manage operational readiness for client onboarding, account activation, trading access, order execution, settlement coordination, withdrawals, support, complaints, and incident handling
Ensure operational activities remain within BloFin
Oversee the operational functioning of the spot trading venue
Coordinate with the CTO and technology teams on matching engine performance, platform uptime, API availability, latency, capacity, trading system resilience, and operational incident response
Ensure trading operations support fair, orderly, and transparent market activity
Implement operational procedures for order handling, erroneous orders, trading interruptions, suspensions, client restrictions, and participant conduct enforcement
Ensure Exchange Services operational controls align with VARA requirements on trading venue rules, market surveillance, trading system continuity, and settlement
Oversee operational coordination with the appointed VARA-licensed custodian
Ensure deposit confirmations, withdrawal-status updates, custody balance reports, reconciliation files, and transaction references are obtained and processed appropriately
Ensure approved withdrawal instructions are transmitted to the custodian only after BloFin
Ensure BloFin does not operate Client VA wallets, control client private keys, or execute client asset transfers directly
Coordinate operational escalation for delayed custodian confirmations, rejected withdrawals, reconciliation breaks, and client-impacting custody issues
Ensure operational duties are segregated to reduce conflicts, errors, and abuse
Ensure operational staff receive training and understand their regulatory responsibilities
Implement corrective actions arising from internal audits, compliance monitoring, risk reviews, VARA feedback, and incident post-mortems
Provide operational reports to the CEO, Board, Risk Committee, Compliance Committee, and Technology Committee
Report KPIs and KRIs, including platform uptime, incident volumes, withdrawal processing, reconciliation exceptions, client complaints, vendor SLA performance, and operational risk events
Support Board and Senior Management review of operational performance
Requirements
Bachelor
Professional certifications in operations, risk, project management, technology governance, or financial markets preferred, such as PMP, ITIL, COBIT, Six Sigma, or equivalent
Experience operating in a regulated environment and working with compliance, risk, audit, and regulators
Experience with digital platforms, APIs, blockchain analytics, custody providers, and technology vendors preferred
Strong operational leadership and execution discipline
Ability to manage complex cross-functional workflows
Strong understanding of exchange operations, settlement, reconciliation, custody coordination, and client support
Ability to respond effectively to operational incidents and regulatory escalations
Strong vendor management and SLA oversight capability
Strong documentation, governance reporting, and policy implementation skills
High integrity, accountability, and Fit and Proper suitability
Important Details
Reporting line: The COO reports to the CEO and provides operational reporting to the Board, Risk Committee, Compliance Committee, and other governance committees as required
