About This Role
Leading the day-to-day operations of Fundfi, this Chief Operating Officer role involves partnering with the co-founder CFO to execute strategy, build scalable systems and teams, and ensure profitable deal execution. The position is central to the company's growth phase, shaping operations across three business lines and two countries.
Responsibilities
- Lead operations across underwriting, funding, servicing, and collections for all business lines
- Build and refine scalable processes, SLAs, and KPIs that improve speed-to-fund without compromising credit quality
- Strengthen the broker channel experience: onboarding, submission workflows, communication, and partner retention
- Partner with the CFO on portfolio performance, reporting, and the operational requirements of credit facilities and capital partners
- Oversee compliance and risk operations across U.S. and Canadian jurisdictions, including state-level commercial financing disclosure requirements
- Drive technology and automation initiatives (CRM, LOS, servicing platforms, data and reporting)
- Recruit, develop, and lead a high-performing operations team and a culture of accountability
- Support expansion into new products and markets with sound operational planning
Requirements
- 10+ years of operations leadership, including 5+ in alternative lending, revenue-based financing, specialty finance, or fintech
- Deep familiarity with small business credit: underwriting workflows, funding operations, servicing, and collections
- Experience in broker- or ISO-driven origination models
- A track record of scaling operations through meaningful growth
- Comfort with data: you build dashboards, read portfolio performance, and make decisions from the numbers
- Working knowledge of commercial lending compliance; Canadian market experience is a plus
- A builder’s mindset, steady judgment, and the ability to lead with both rigor and warmth
Nice to have:
- Experience supporting institutional capital relationships (warehouse lines, credit facilities, investor reporting)
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
About the Company
Fundfi is a fintech family of solutions designed to provide small businesses with necessary capital through revenue-based financing and loan products across the U.S. and Canada.