About This Role
This executive role provides strategic and operational leadership across a large, multi-branch organization, focusing on operational excellence, business scalability, and consistent execution of company objectives. The Chief Operating Officer will oversee day-to-day business operations, drive process improvements, strengthen governance and internal controls, and ensure operational standards are consistently implemented.
Responsibilities
- Translate business objectives into operational strategies, policies, and action plans that support organizational growth, profitability, and long-term sustainability
- Oversee operations across an extensive branch network, ensuring consistency in service delivery, operational standards, productivity, and overall business performance
- Lead organizational change initiatives, implement improved operating models, and drive the adoption of new processes, systems, and performance standards across the business
- Identify operational gaps and inefficiencies, streamline workflows, standardize procedures, and establish scalable systems to support business expansion
- Strengthen quality management systems and ensure adherence to relevant ISO standards, internal policies, and established operating procedures
- Oversee operational audits, compliance reviews, and corrective action plans to address findings, mitigate risks, and reinforce accountability across business units
- Establish and monitor key performance indicators (KPIs), operational targets, and reporting mechanisms to evaluate branch performance and drive continuous improvement
- Collaborate with department heads and senior leaders to align operations with finance, human resources, supply chain, sales, and other key business functions
- Build leadership capability across the organization, strengthen management accountability, and foster a culture of operational discipline, collaboration, and continuous improvement
- Provide management with timely insights into operational performance, business risks, improvement initiatives, and strategic priorities
Requirements
- Bachelor
- Significant senior leadership experience overseeing operations within a large, multi-branch organization, preferably in retail, distribution, or a related industry
- Demonstrated experience managing a network of 100 or more stores, branches, or operating locations, or an organization of comparable operational complexity
- Proven track record in change management, organizational transformation, and enterprise-wide process improvement
- Strong understanding of ISO-based quality management systems, operational audits, internal controls, and compliance frameworks
- Experience developing and implementing standardized operating procedures, performance management systems, and operational governance structures