Chief Operating Officer at KidsFirst – Child Abuse Prevention Council of Placer County
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Chief Operating Officer
KidsFirst – Child Abuse Prevention Council of Placer County
This executive leadership role is responsible for the overall operational effectiveness, financial accountability, regulatory compliance, and organizational performance of KidsFirst. The Chief Operating Officer provides strategic and hands-on leadership to ensure that programs, personnel, financial resources, and operational systems function efficiently, ethically, and in alignment with the organization's mission. As the organization's second-in-command, the COO works closely with the CEO to support sustainable growth, strengthen organizational infrastructure, mitigate risk, and ensure high-quality services to vulnerable children, youth, and families.
Responsibilities
Serve as a strategic advisor and operational partner to the CEO, supporting organizational planning, executive decision-making, and implementation of strategic initiatives
Provide executive oversight of daily operations, ensuring alignment with organizational goals, contractual obligations, and established performance standards
Translate the organization's strategic plan into departmental work plans, measurable objectives, and operational priorities
Establish and monitor organizational key performance indicators (KPIs) related to program effectiveness, financial performance, compliance, productivity, and service delivery
Promote a culture of accountability, ethical leadership, professional conduct, and continuous improvement
Identify operational challenges and implement corrective measures to improve organizational efficiency and effectiveness
Represent the CEO in designated operational meetings, community partnerships, and organizational activities as authorized
Collaborate with the CEO on organizational expansion, new service development, and long-term sustainability planning
Oversee implementation and monitoring of the organization's annual operating budget, ensuring fiscal responsibility and alignment with strategic priorities
Collaborate with the CEO and finance team in preparing annual budgets, departmental budgets, financial projections, and operational spending plans
Review monthly financial statements, including budget-to-actual reports, revenue and expense trends, cash flow projections, and program-level financial performance
Monitor departmental expenditures and ensure program managers remain accountable for approved budgets
Oversee financial controls related to purchasing, expense authorization, payroll coordination, accounts payable, accounts receivable, and revenue reconciliation
Ensure accurate and timely billing, invoicing, reimbursement submissions, and revenue collection for government contracts, healthcare services, and other funding sources
Monitor billing accuracy, reimbursement denials, outstanding receivables, and revenue losses, implementing corrective action when deficiencies are identified
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Oversee financial reporting and expenditure tracking associated with restricted grants, government contracts, and designated funding sources
Collaborate with finance personnel and external auditors to support annual financial audits, required tax filings, and fiscal monitoring reviews
Identify financial risks, operational inefficiencies, and opportunities for cost containment and revenue optimization
Maintain appropriate segregation of duties, approval processes, documentation standards, and internal financial controls
Provide the CEO with timely financial analysis, operational recommendations, and identification of emerging fiscal concerns
Provide executive oversight of compliance with applicable federal, state, county, and local regulations governing nonprofit operations and service delivery
Ensure adherence to contractual obligations, grant requirements, reporting deadlines, and program-specific funding restrictions
Oversee organizational compliance processes involving Medi-Cal, CalAIM, Enhanced Care Management (ECM), behavioral health services, and other applicable healthcare funding requirements
Ensure appropriate compliance with HIPAA, client confidentiality standards, mandated reporting requirements, and applicable California privacy laws
Monitor compliance with California employment laws, workplace safety requirements, and applicable organizational policies in coordination with HR and legal advisors
Establish and maintain internal compliance monitoring systems, including routine file reviews, billing audits, documentation assessments, and corrective action procedures
Ensure timely completion of required program reports, contract deliverables, quality assurance reviews, and funding compliance documentation
Coordinate responses to regulatory reviews, funding audits, monitoring visits, and identified compliance deficiencies
Oversee organizational risk management efforts, including incident reporting, insurance coordination, operational safeguards, and corrective action planning
Ensure program-specific compliance with applicable HMIS, housing, child welfare, and behavioral health requirements
Maintain an organizational compliance calendar identifying reporting obligations, contract renewals, credentialing requirements, and regulatory deadlines
Promptly report significant compliance concerns, financial irregularities, or material operational risks to the CEO
Provide executive oversight of KidsFirst's comprehensive continuum of prevention, intervention, behavioral health, family support, and housing services
Supervise designated program leadership to ensure effective service delivery, appropriate staffing, and achievement of program outcomes
Establish standardized operational procedures and performance expectations across departments
Monitor program productivity, client outcomes, contract deliverables, and service quality
Ensure programs maintain accurate, timely, and complete client documentation and reporting
Support the integration of case management, clinical services, family support, and community-based programming
Oversee implementation of quality assurance and continuous quality improvement initiatives
Identify service delivery gaps and recommend program improvements or expansion opportunities
Ensure appropriate coordination among program teams, administrative personnel, and community partners
Collaborate with clinical leadership to support operational compliance with clinical documentation, supervision, and service delivery requirements, while preserving clinical decision-making within appropriately licensed leadership
Provide direct supervision, coaching, and performance accountability for assigned directors and managers
Collaborate with HR and the CEO on workforce planning, recruitment, retention, employee relations, and organizational staffing needs
Establish clear performance expectations and ensure consistent implementation of employee evaluations, professional development plans, and corrective action processes
Support managers in addressing performance deficiencies promptly, fairly, and consistently
Promote professional communication, respectful workplace interactions, and effective conflict resolution
Develop leadership capacity through mentoring, succession planning, and management training
Ensure appropriate staff coverage, workload distribution, and operational continuity across service locations
Partner with HR to support consistent application of organizational policies and employment practices
Foster a workplace culture that values accountability, collaboration, employee well-being, and mission-driven service
Collaborate with the CEO in evaluating new programs, service expansion, funding opportunities, and organizational partnerships
Lead operational readiness assessments for new facilities, program launches, and service expansions
Develop implementation plans that address staffing, budgets, infrastructure, compliance, and operational sustainability
Support KidsFirst's long-term expansion initiatives, including crisis stabilization, transitional housing, maternal and infant services, and expanded youth and family programming
Assess the financial and operational feasibility of proposed programs and services
Develop systems and processes that support organizational growth without compromising service quality or financial stability
Coordinate cross-departmental planning to ensure successful implementation of strategic initiatives
Provide the CEO with regular operational, financial, and compliance reports
Develop executive dashboards identifying organizational performance, emerging risks, and opportunities for improvement
Assist the CEO in preparing operational and financial presentations for the Board of Directors and relevant board committees
Support implementation of board-approved policies and strategic initiatives
Maintain transparency and accountability through accurate and timely executive reporting
Participate in executive leadership and board committee meetings as requested by the CEO
Requirements
Bachelor's degree in Business Administration, Nonprofit Management, Public Administration, Finance, Healthcare Administration, or a related field required
Minimum of 7–10 years of progressively responsible leadership experience, including at least 5 years in senior management or executive operations
Demonstrated experience overseeing complex organizational operations, budgets, and multidisciplinary teams
Significant experience in financial oversight, budget management, internal controls, and fiscal accountability
Demonstrated experience managing regulatory compliance, government contracts, grants, and organizational risk
Proven ability to supervise department leaders and implement performance accountability systems
Strong financial literacy, including the ability to interpret financial statements, manage budgets, and assess organizational financial risks
Working knowledge of nonprofit financial management, restricted funding, grant compliance, and internal controls
Understanding of applicable healthcare billing, reimbursement, and regulatory compliance systems
Exceptional organizational leadership, judgment, and decision-making skills
Ability to establish clear expectations and hold leaders accountable for measurable results
Strong analytical, problem-solving, and strategic planning abilities
Excellent written and verbal communication skills
Demonstrated professionalism, integrity, discretion, and confidentiality
Ability to navigate complex personnel matters and organizational challenges
Commitment to trauma-informed, culturally responsive, and client-centered services
Proficiency with financial reporting systems, performance dashboards, and organizational management software
Nice to have:
Master's degree in Business Administration (MBA), Public Administration (MPA), Nonprofit Management, or a related discipline preferred
Equivalent combinations of education and substantial relevant executive experience may be considered
Experience with nonprofit organizations, healthcare systems, behavioral health, social services, or government-funded programs strongly preferred
Experience managing organizational growth, operational change, or program expansion preferred
Benefits
401(k) matching
Dental insurance
Health insurance
Life insurance
Retirement plan
Vision insurance
Important Details
Supervisory Responsibilities: Program Directors, Department Managers, and designated administrative and operational personnel
Schedule: Full-Time
About the Company
KidsFirst is the Child Abuse Prevention Council of Placer County.
