About This Role
This leadership role involves providing strategic direction and oversight for the daily operations of Huiospay, ensuring operational excellence, efficiency, and sustainable business growth. The Chief Operating Officer drives the execution of strategic objectives by overseeing digital payment operations, customer service, technology operations, administration, compliance coordination, business continuity, and cross-functional performance.
Responsibilities
- Provide strategic leadership and oversight for the day-to-day operations of Huiospay, ensuring efficient service delivery, operational excellence, and the achievement of organizational objectives across all business units
- Manage all heads of department
- Lead the execution of the company's strategic objectives by translating business goals into operational plans, initiatives, and measurable outcomes that drive sustainable growth and organizational performance
- Oversee digital payment operations, digital banking services, transaction processing, settlement activities, reconciliation processes, and operational controls to ensure efficiency, reliability, and service quality
- Collaborate closely with the Technology, Risk, Compliance, Finance, Human Resources, Marketing, Customer Experience, and other business units to promote cross-functional alignment, operational efficiency, and successful execution of strategic initiatives
- Ensure all operational activities comply with applicable regulatory requirements, including CBN guidelines, NIBSS standards, NDPC regulations, and other relevant industry laws, policies, and best practices
- Develop, implement, and monitor key performance indicators (KPIs), service level agreements (SLAs), operational dashboards, and performance metrics to evaluate business performance and drive continuous improvement
- Drive operational excellence by identifying opportunities for process optimization, workflow automation, digital transformation, cost reduction, and improved productivity across the organization
- Oversee the development, implementation, and periodic review of business continuity plans, disaster recovery strategies, and operational resilience frameworks to ensure uninterrupted business operations
- Identify, assess, and mitigate operational risks by implementing effective internal controls, risk management frameworks, and governance practices that safeguard the organization's assets and reputation
- Support the successful launch of new products, services, and business initiatives by ensuring operational readiness, resource availability, regulatory compliance, and seamless cross-functional coordination
- Lead, mentor, and develop departmental managers and operational teams by promoting a high-performance culture, strengthening leadership capabilities, and driving employee engagement and accountability
- Prepare and present periodic operational reports, business performance updates, strategic recommendations, and risk assessments to the Managing Director/CEO and the Board to support informed decision-making and corporate governance