Chief Operating Officer

About This Role

This executive role leads the administrative and business operations of a fast-growing federal employment law firm, working directly with the owner to plan, organize, direct, and control day-to-day operations and implement firm systems. The position oversees Marketing, Finance, Intake, and general Operations functions, encompassing administration, personnel, finance, facilities, and business systems. The ideal candidate will have experience and the ability to manage an annual budget of over $10 million and a team of at least 25 with hiring and firing autonomy.

Responsibilities

• Execute the firm's business plan and meet quarterly gross revenue and profitability metrics by effectively developing the six parts of the business, driving toward the firm's $10+ million annual revenue goal
• Lead efforts to hire the right people, then lead ongoing performance management systems to develop them into excellent, retained team members
• Collaborate with owner to design and implement business strategies, plans, and procedures
• Evaluate performance by analyzing and interpreting data and metrics
• Own the firm's practice-management and reporting stack (Clio, weekly KPI scoreboards) and the operating cadence that keeps every department on plan
• Supervise the work of the non-lawyer support staff and vendors, including the Operations Manager and department leads across intake, OPM, SSDI, finance, and marketing
• Lead recruitment, hiring, onboarding, performance feedback, evaluations, and general human resources operations, including payroll and benefits
• Ensure that the firm's business systems, policies, and procedures are fully documented in writing, organized, deployed, and audited
• Oversee and drive financial operations through understanding of financial reporting and accounting principles
• Employ best practices to properly resource, manage, and empower the team
• Ensure the digital plant and the cyber environment are fully functional and secure at all times, for the entire team
• Conduct ongoing risk assessments to ensure the firm properly mitigates exposure
• Manage projects successfully by designing strategic tasks and leveraging process owners within set timelines
• Demonstrate effective and healthy leadership strategies that build a positive professional culture, promote retention of performing team members, and recruit 'A' candidates to open positions quickly

Requirements

• Degree in management, business management, human resources, or related field
• Prior record of success overseeing operations for professional services firms or a division or department of a mid-sized/large professional services firm
• Demonstrated record of success leading organizations with an annual budget of $10+ million and a team of at least 25 with autonomy to hire and fire